Mall of Georgia Ford

The employees here are worth the visit. Always very helpful and willing to go the extra step to make sure you are taken care of while you're there. I would definitely recommend them if you need servic helpful and willing to go the extra step to make sure you are taken care of while you're there. I would definitely recommend them if you need service ..they'll treat you right. More

I had a wonderful experience for my service work. I recommend Mall of Ga Ford to all my friends since they are easy to work with and do a good job. recommend Mall of Ga Ford to all my friends since they are easy to work with and do a good job. More

Everything was great at Mall of Ga Ford. Service is always great. This is 8th Ford always great. This is 8th Ford More

Great service department. Bought two new cars in the last year. Personnel very helpful and good attitude. year. Personnel very helpful and good attitude. More

Unmatched customer service! I’ve been to several Ford service shops and I’ve never had a great experience until arriving at Mall of Georgia Ford. I will never go to another servicing place. service shops and I’ve never had a great experience until arriving at Mall of Georgia Ford. I will never go to another servicing place. More

Just wanted to do a recap on my Maverick hybrid preorder that was process at MOGF, arrived and sold to another customer. In June of 2021 I did a preorder of a Maverick hybrid, unfortunately my salesman an that was process at MOGF, arrived and sold to another customer. In June of 2021 I did a preorder of a Maverick hybrid, unfortunately my salesman and myself didn't realize that it was made for ecoboost, truck arrived in October and I picked it up 10 days later (working out of state), I stayed with the eco because the hybrid was having delays. Came back the following week and preorder another Maverick now for the hybrid, knowing it was going to be delivered after Christmas 2021 I would just do a swap of vehicle and have what I originally wanted. I must say that when I dealt with your salesman Andy (1st truck) I had no issues and he had no problem holding the truck for 10 days until I was back in state. I was contacted on January 24 that the hybrid had arrived, I got to MOGF about 6:00pm and proceeded to do the finance with your employee Mr Dragos and Mr Eliot your sales rep. he first came back and said the bank would need now proof of employment with pay stubs, I asked why the change from the first truck since the bank knows I'm self employed? He went to his office to find out why and came back saying they would do it but the % from 9.75 was going to be 15%, I said this is not acceptable Mr Dragos said since it was late (7:15pm) a manager at the back was not available to assist so he told me he would contact the bank the following morning (Tuesday) and get back to me. On Tuesday since I didn't get any call back I called MOGF to see what happened, I was told Mr Dragos and Mr Eliot were off that day On Wednesday I had to call MOGF again (11:00am) to see what had happened, speaking to Mr Eliot he told me no change on the bank and suggested I should wait 6-8 more months to see if the situation on the bank changes but he was still going back and forth thru tex (see attachment) after a bit he advised me that my truck was sold. As you can see thru the text his reply, not understanding why they would sell my truck if I had a deposit on it, his reply was that I will be reimbursed 3-5 days (totally unprofessional). I spoke to a rep from Ally Bank, this is the bank that processed my 1st truck loan (Mr Mark) and he advised me it's not policy to change % to recurring customers, he also informed me that any suggested changes are done by the dealership discretion. I feel very cheated by MOGF and being a "new" employee at that position (Mr Dragos) is not an excuse. I understand that the manager is out with covid and decisions can't be made but I am sure that MOGF does not stop operations until he is back and someone else is taking his place until his arrival, I consider this situation critical when a customer has been lied to or due to incompetence has to be resolved in the least amount of time. During this time have been in contact with Lindsey Hester of MOGF trying to find a solution/compensation, she called me today and said that management can't help me because if they did they would have to help all there customer who have the same problem. Word to the wise, when you leave a deposit, get it in writing time frame to pick up the vehicle. More

Very professional service, and convenient. Tony Owens is a great service manager who is on top of my vehicle’s needs. a great service manager who is on top of my vehicle’s needs. More

Excellent service , ultra. Clean service center. Very friendly staff. A pleasure to do business with. friendly staff. A pleasure to do business with. More

Cason Stewart exemplified the true meaning of customer service. I also appreciate Alan Greene for stepping up and taking initiative in getting my issues resolved. I will continue to work with Cason and A service. I also appreciate Alan Greene for stepping up and taking initiative in getting my issues resolved. I will continue to work with Cason and Alan Greene as they are model examples of why customers remain loyal to a brand. More

Service department is excellent here. The finished my car on time and within the quoted cost. on time and within the quoted cost. More