Mall of Georgia Ford

I dropped my truck off for service on Tuesday, 10/15/24 at Mall of Georgia Ford. I was having some transmission issues, service advisor Brian James called me yesterday saying the transmission needed to be at Mall of Georgia Ford. I was having some transmission issues, service advisor Brian James called me yesterday saying the transmission needed to be replaced and it wasn't under warranty, Cason Stewart was my old advisor and this is the first time I've worked with Brian.. On 9/11/21 I brought my truck back in 3 days after purchasing it due to issues. The transmission needed to be replaced and I would be given the limited warranty for it, 3 years/unlimited miles. Brian is saying they have no record of the transmission being replaced. My truck was at the service station from 9/11/21-11/3/21 for this repair. I'm not sure how it's possible for a dealership to not keep records better than this. The only record he says he has is an engine replacement, I brought my truck back in for that on 11/4/21-12/24/21. Which is a completely different invoice than the transmission. I don't understand how they don't have a record of my truck being there for a month and 3 weeks.for the transmission replacement. Brian offered to fix the transmission for 8k, but I know the transmission was replaced and has warranty. Update: I asked Brian how it was possible he didn’t have receipt of the transmission. He stated, “because we never replaced the transmission”, a blantent lie, or it’s just sad that they keep such bad records. I would recommend Mall of Georgia Ford to no one. More

DO NOT SERVICE YOUR FORD HERE OR BUY FROM THEM Overall an awful experience. I would give them a 0 star if possible. We bought a 2015 F150 in 2021 from Mall of ga ford. Immediately the transmission went an awful experience. I would give them a 0 star if possible. We bought a 2015 F150 in 2021 from Mall of ga ford. Immediately the transmission went out and they had to replace it, this took 2 months to complete. We got it back and the engine blew. This took another month to replace. We got a 3 year warranty on both parts.. or so we were told. This month, October 2024, we noticed a shaking when driving. We took it to the dealership and were told the transmission needed to be replaced.. AGAIN. Except this time they claim we never got a new transmission and we have no warranty. We found MULTIPLE voicemails, text messages, and receipts of this transaction. ALSO where we had a loaner vehicle THROUGH THEM for over 2 months during the replacement period. Brian James with the service department claimed they never replaced anything and we have no warranty and if we would like to fix this issue then we will owe $8,000 in repairs. He kept our vehicle for 3 days and did nothing to help us. He claimed he worked with the service and parts manager on this but nothing was found. He did not listen to us at all and did not help us with this. Now I am registered nurse stuck with a huge bill to replace another transmission on a truck that has had MULTIPLE expensive issues. They honestly screwed us over on this truck so many times. I would never recommend mall of ga ford to ANYONE. You will buy a dud from them and they will not keep their word to fix it. I’m not sure if they are just liars or don’t know how to do their job when filing paper work. More

I had a fantastic experience at Ford Mall of Georgia especially with Seung Kim when purchasing my new car. Despite English being my second language and primarily speaking Korean, he made sure I felt com especially with Seung Kim when purchasing my new car. Despite English being my second language and primarily speaking Korean, he made sure I felt comfortable throughout the process. He was patient, attentive, and took the time to explain everything clearly. Thanks to Mr. Kim and Kevin for signing documents. I was able to find the perfect car that fits my needs. I truly appreciate the excellent service and would highly recommend Ford Mall of Georgia to anyone looking for Ford. I also highly recommend Seung Kim for salesman. Thank you! More

Making an online appointment is timely and convenient. The front door pickup service is very helpful. The front door pickup service is very helpful. More

The team was great I called to confirm availability and sent an appt time. They had the truck ready for a test drive and complete purchase took under 1.5 hours. sent an appt time. They had the truck ready for a test drive and complete purchase took under 1.5 hours. More

Best dealership experience I have had. Staff was super helpful and efficient the whole way through. Staff was super helpful and efficient the whole way through. More

Salesman is good and addressing vehicle to be maintain the way, but not forceful. I would recommend the way, but not forceful. I would recommend More

Thank you Brian for your advice in terms of what service is important for my vehicle immediate needs. Great customer service! is important for my vehicle immediate needs. Great customer service! More

The service was quick and at the quoted cost without trying to add on extra services. They even offered to pick up and drop off the car. trying to add on extra services. They even offered to pick up and drop off the car. More

Your service has always been good. The pickup and delivery service was an absolute lifesaver for me since I have no one to pick me up. The pickup and delivery service was an absolute lifesaver for me since I have no one to pick me up. More