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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,072 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,072 reviews

May 02, 2026

Service was good. Thanks you Needed a new key and dealership had one in stock More

by jstego
Recommend Dealer
Yes
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May 05, 2026 -

Mall of Georgia Ford responded

Thank you for the positive feedback! We're glad we could quickly help with your key replacement and had it in stock when you needed it. We appreciate your business and look forward to serving you again.

May 02, 2026

So I had a 2 recalls first one took months to get my car back they gave me a loaner after a month got another recall that was quick but then the mykey which never worked before the recall.was activated my f More

by NO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2026 -

Mall of Georgia Ford responded

We appreciate you taking the time to share your experience and are glad to see your overall visit reflected a positive rating. Our team is committed to handling recall work thoroughly while making the process as smooth as possible, even when multiple visits are needed. We also aim to clearly explain vehicle features and requirements so customers feel informed moving forward.

May 02, 2026

Always great service from this dealership. I’ve been going to this service department for 14 years and plan to continuing to do so. More

by mtb2450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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May 05, 2026 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! It means so much to know you've experienced consistently excellent service throughout your 14 years with us. We're honored by your continued trust and loyalty, and we look forward to serving you for many more years at Mall of Georgia Ford.

May 01, 2026

Efficient, professional, friendly The service team at Mall of Georgia Ford set the bar high! More

by SKETCH2SKID
Recommend Dealer
Yes
Employees Worked With
I've worked with all of them. All very nice.
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May 04, 2026 -

Mall of Georgia Ford responded

Thank you for recognizing our team's efficiency, professionalism, and friendliness! We take great pride in maintaining high standards and truly appreciate your feedback. It motivates our entire team at Mall of Georgia Ford to continue delivering exceptional service.

May 01, 2026

poor management told me the car would be ready next week called back after 5 mins saying it's ready for pick up More

by chrisangkim
Recommend Dealer
No
Employees Worked With
josh
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May 05, 2026 -

Mall of Georgia Ford responded

We understand how inconsistent updates can be frustrating when coordinating your time. Our team works to provide timely and accurate information, and your feedback helps us improve how we communicate status updates. We’re committed to making each interaction clear and dependable. Please contact Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we can assist you further.

May 01, 2026

Sol was very professional and courteous. He communicated well and had my best interest in mind as a consumer. More

by plyerly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sol Westerheidy
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May 05, 2026 -

Mall of Georgia Ford responded

Thank you for your feedback about Sol's professional and courteous service. We're thrilled to hear he communicated well and kept your best interests in mind. Your recognition means a great deal to us at Mall of Georgia Ford.

May 01, 2026

The service person was very helpful quick efficient and did a wonderful job. Very satisfied with their service. More

by cheyton.diers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralphie Reidinger
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May 05, 2026 -

Mall of Georgia Ford responded

Thank you for the positive feedback! We're delighted that our service team provided you with helpful and efficient assistance. Your satisfaction means a great deal to us at Mall of Georgia Ford, and we look forward to serving you again.

May 01, 2026

Was very pleased with advisor Ralphie. The process was very smooth. Had a recall, private warranty and maintenance performed. Work was done in a timely manner. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralphie Reidinger
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May 05, 2026 -

Mall of Georgia Ford responded

Thank you for the positive feedback about Ralphie and your service experience! We're pleased your recall, warranty work, and maintenance were completed efficiently. Your feedback means a great deal to us at Mall of Georgia Ford, and we look forward to serving you again.

April 30, 2026

Santiago and Brian are amazing service advisors. They’re always friendly, keep me updated, and make the whole process easy. I know my trucks are in good hands every time. Highly recommend! More

by precisionmastersconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago, Brian
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Apr 30, 2026 -

Mall of Georgia Ford responded

Thank you for the wonderful review! We're thrilled Santiago and Brian provided exceptional service. Your confidence in our team means everything to us, and we appreciate your recommendation!

April 29, 2026

Great service very friendly knowledgeable and I felt no pressure Highly recommend definitely will do more business in future More

by Mido0
Recommend Dealer
Yes
Employees Worked With
Semir Alagic
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Apr 30, 2026 -

Mall of Georgia Ford responded

We deeply cherish your wonderful feedback about the exceptional service you received. It means everything to us that our team provided you with friendly and knowledgeable assistance while ensuring you felt comfortable throughout your visit. Your recommendation truly reflects our commitment to creating positive experiences for every customer. We look forward to serving you again at Mall of Georgia Ford and building a lasting relationship with you.

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