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Mall of Georgia Ford

Buford, GA

4.1
3,220 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,220 reviews

November 08, 2024

Screwed me over on warranty. They should have replaced the transmission when it went bad instead they rebuilt it and it failed just after my warranty ended then told me they coul More

by newman.richarda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Persons not on list
Nov 11, 2024 -

Mall of Georgia Ford responded

We’re truly sorry to hear about your experience and understand your frustration. We strive to ensure all of our customers receive the highest level of service, and it’s concerning that we didn’t meet those expectations in your case. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com, so we can look into this further and see if there is a way to resolve the situation. We value your loyalty and hope to have the opportunity to address your concerns.

November 08, 2024

Professional and attentive. Offered fair trade in. Car was washed, ready to go at pickup. More

by BARB.J.TALBOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Mall of Georgia Ford responded

Thank you for your great feedback! We're so glad to hear that your experience was professional and attentive, and that you were satisfied with the fair trade-in offer. It's wonderful that your car was ready to go, clean and looking great at pickup. We appreciate your business and look forward to serving you again in the future!

November 07, 2024

I was told a shuttle would take me to my office when I booked my 7:00am meeting. I was there before my appt to make sure I would be one of the first ones to check in and ultimately one of the early shuttl More

by Dg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We sincerely apologize for the inconvenience and lack of communication regarding the shuttle service during your visit. We understand how frustrating this must have been, especially when you made your appointment expecting this service. Please reach out to David Blood, our Fixed Ops Director, at dblood@vtaig.com, so we can further investigate and ensure this doesn't happen again in the future. We appreciate your business and are committed to improving your experience with us.

November 07, 2024

Mateo tried very hard to make us happy. The dealership was promp in their service once the parts were in for my car. More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo in service
Nov 08, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that Mateo was able to assist you and that you were satisfied with the service once the parts were in. We strive to make every customer experience positive, and it's great to know we met that goal with you. If you need anything further, feel free to reach out. We truly appreciate your business!

November 07, 2024

Helpful and patient. Had the truck j wanted and not pushy at all. Will buy again. More

by DOLLYMITCHELL11678
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seong and bryan
Nov 08, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and found the truck you wanted without any pressure. Your satisfaction is our top priority, and we look forward to helping you again in the future. Thanks for choosing us!

November 06, 2024

CHANGED OIL TWICE IN F250 OVER A YEAR AND NEVER REPLACED THE AIR FILTER? WHEN WE PULLED IT OUT THE FILTER LOOKED LIKE A GARBAGE BIN YOU WOULD THINK THE SERVICE TECHS WOULD CHECK IT TO SEE IF IT NEEDED RE More

by SHANNON48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SERVICE DEPT
Nov 08, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention, and we sincerely apologize for your experience. We take concerns like yours very seriously, and it's clear we missed the mark during your service visits. We strive to provide the highest level of care, and it’s disappointing to hear about the oversight on the air filter. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com so we can further investigate and resolve this matter to your satisfaction. We appreciate your feedback and the opportunity to make things right.

November 06, 2024

STRIKE THREE! Incompetence at it's finest. This is infuriating. It all started months ago with a visit to MOG Ford when nobody addressed the engine light on my wor More

by dmhenley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David, the FORMER service dept. manager, go figure
November 06, 2024

So far so good. So far so good. So far so good. So far so good. More

by sobonsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 07, 2024 -

Mall of Georgia Ford responded

Thank you for your 5-star review! We're glad to hear that everything is going well so far. If you need any assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

November 05, 2024

They are great! They maintain integrity and makes sure they take care of the customer More

by Art Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Nov 06, 2024 -

Mall of Georgia Ford responded

Thank you for the kind words! We're proud to hear that our team's commitment to integrity and customer care made a positive impression. Ensuring our customers feel valued and well-supported is our top priority. We look forward to serving you again!

November 05, 2024

Super friendly Fair deal for the size of the dealership Nothing else that I know to say More

by mitchjillgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad you found our team friendly and felt you received a fair deal. Your feedback means a lot to us, and we look forward to welcoming you back whenever you need us. Enjoy your vehicle!

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