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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,939 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,939 reviews

April 20, 2026

The dealership no can't. This fill in saved the bad Nothing was prepared or followed thru as I was told and the full in that day made sure it all happened. More

by wbrogdon1331
Recommend Dealer
No
Employees Worked With
I don't remember. But he was a fill in that was the only good thing about the service
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April 20, 2026

The dealership no can't. This fill in saved the bad Nothing was prepared or followed thru as I was told and the full in that day made sure it all happened. More

by wbrogdon1331
Recommend Dealer
No
Employees Worked With
I don't remember. But he was a fill in that was the only good thing about the service
Report | Print
April 19, 2026

Did not listen to me or check my plans Told them my service was valid and said it wasn't More

by gsmith6361
Recommend Dealer
No
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Apr 20, 2026 -

Mall of Georgia Ford responded

We strive to provide attentive communication and carefully review all coverage details presented during each visit. Our goal is to ensure every customer feels heard and that all information is accurately verified. We are committed to improving clarity and consistency in our process. For further assistance, please reach out to Chad Jackson at cjackson01@vtaig.com.

April 17, 2026

The service team and associates are always very professional and kind. The waiting area and restrooms are always clean and comfortable. More

by shelleyfawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 17, 2026 -

Mall of Georgia Ford responded

We’re happy to hear your visits consistently feel professional and welcoming. Maintaining a courteous team and a clean, comfortable environment is an important part of how we strive to care for our guests. Thank you for choosing our dealership and for sharing your kind feedback.

April 17, 2026

I asked for a repair on a punctured tire. They told me it could not be repaired and recommended I buy 2 or 4 new tires. I took it to Discount Tire where they repaired it in minutes at no ch More

by SMCKNIGHT4055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2026 -

Mall of Georgia Ford responded

We strive to provide recommendations that reflect safety considerations and long-term reliability for every vehicle we service. We understand that different providers may offer varying solutions depending on their assessment and approach. Our team remains committed to delivering guidance with our customers’ best interests in mind. For further discussion, please reach out to Chad Jackson at cjackson01@vtaig.com.

Apr 21, 2026 -

Mall of Georgia Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (678) 552-4334 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

April 17, 2026

So awful, terrible experience, nothing was fixed, and I feel completely taken advantage of. xxxxxx More

by JAKE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patel
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Apr 20, 2026 -

Mall of Georgia Ford responded

We aim to provide attentive and dependable service during every visit and take feedback like this seriously. Our team is dedicated to ensuring each customer receives clear communication and a thorough review of their concerns. We remain committed to improving and delivering a better experience moving forward. For further assistance, please reach out to Chad Jackson at cjackson01@vtaig.com.

Apr 21, 2026 -

Mall of Georgia Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (678) 552-4334 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

April 16, 2026

I had service done on multiple company vehicles. Josh has always helped me. He is great at keeping me updated about the progress of each repair during each visit. I always request Josh when I have w More

by JASON.EDGE
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 17, 2026 -

Mall of Georgia Ford responded

We are overjoyed to hear about your positive experience with our service team at Mall of Georgia Ford! It's wonderful to know that you trust us with the maintenance of your company vehicles. We're particularly pleased that Josh has consistently provided you with excellent service and kept you well-informed throughout each repair process. Having a team member who understands your needs and maintains clear communication makes all the difference. Your loyalty and continued business mean everything to us, and we look forward to serving you and your fleet for many years to come.

April 15, 2026

Communication xxxx poor. No sense of urgency. Did damage to my Raptor. Did not repair it correctly. Truck was absolutely filthy when I got it back. It was the worst experienc More

by Andy@ampedug.com
Recommend Dealer
No
Employees Worked With
Service Noah, Brian and Zack
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Apr 16, 2026 -

Mall of Georgia Ford responded

We recognize feedback related to communication, vehicle condition, and repair outcomes during a service visit. Our team aims to follow established diagnostic and repair procedures while maintaining consistent standards for vehicle handling and cleanliness. We remain committed to reviewing concerns thoroughly and supporting a professional service experience. For further assistance, reach out to Chad Jackson at cjackson01@vtaig.com.

Apr 17, 2026 -

Mall of Georgia Ford responded

Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (678) 552-4334 so we can make your experience a positive one.

April 15, 2026

It was great. Quck, agent was helpful. Will continue to take my ford for service there. More

by SHANOELULM
Recommend Dealer
Yes
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Apr 16, 2026 -

Mall of Georgia Ford responded

Thank you for your review and for sharing your positive experience with us. We are delighted to hear that our service was efficient and that our team member provided you with the helpful assistance you needed. Your loyalty means everything to us, and we truly appreciate that you plan to continue bringing your Ford to Mall of Georgia Ford for future service needs. We look forward to serving you again and maintaining the high standard of care you have come to expect.

Apr 17, 2026 -

Mall of Georgia Ford responded

Hello, we really appreciate your feedback! If there is anything else we can do to assist you, please let us know! Take care!

April 13, 2026

Very kind and very helpful. Great experience. He was Very kind and very helpful. Great experience. He kept me updated on my car. Great job. More

by ESTHERJGREEN
Recommend Dealer
Yes
Employees Worked With
Santiago
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Apr 14, 2026 -

Mall of Georgia Ford responded

We are ecstatic to hear about your wonderful experience with us! Your feedback about receiving such caring and supportive service truly means the world to us. It's fantastic to know that you felt well-informed throughout the process with your vehicle and that our team provided the level of assistance you deserved. We take great pride in ensuring our customers feel valued and supported from start to finish. Thank you for taking the time to share your positive experience with Mall of Georgia Ford - it motivates us to continue delivering exceptional service to every customer who walks through our doors.

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