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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,235 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,235 reviews

December 31, 2024

Repair had to be redone. I had to pay for rental.Service person (Jay) was excellent. More

by SKETCH2SKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay is service
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December 30, 2024

Jay was an amazing service coordinator. I’ve been dreading taking my car in but he made it so easy, was honest and ensured to over deliver in every situation. I’ll be back. More

by DanaRayelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay, service manager
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December 30, 2024

I’ve had an excellent experience at mall of Georgia Ford. They really cared about my reason for being there and wanted to help. Everybody was great. More

by sylnterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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December 30, 2024

The advisor Brian listening what i am concerned about my car and the job was very good and my car ruing very good. More

by SILNAVE08@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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December 29, 2024

Kept appointment on time. Didn’t have too wait too long. Explained work that was needed next service. More

by SIMSFAM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department 4stars
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're pleased to hear that your appointment started on time and that your wait was minimal. It's great to know that our team provided clear explanations about the work needed for your next service. We appreciate your trust in us and look forward to assisting you at your next visit!

December 28, 2024

Crowded service drop off, unclear and unintuitive service advisor lobby area, ungodly wait times for completion, and have to call in for updates because you’ll never hear back when your vehicle is ready. More

by Alexxxx89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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December 28, 2024

Great service and very fast. I really appreciated everything they did to fix the issue with the recall on my vehicle. More

by mrsclpullum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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December 27, 2024

My salesperson, Ryan Pfund, made all the difference. He answered all my questions and made it a simple process. More

by Ugadawgs1989
Recommend Dealer
Yes
Employees Worked With
Ryan Pfund
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for your kind review! We're so glad to hear that Ryan made a positive impact on your experience and made the process simple. We appreciate your feedback and look forward to assisting you again in the future!

December 27, 2024

Robert was incredibly helpful and not pushy! Michael in finance was also super helpful! Both very professional. More

by JenniferWoodside
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert in sales
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're thrilled to hear that Robert and Michael provided you with such helpful and professional service. Our team strives to create a comfortable and informative experience for our customers, and it's great to know that you felt supported without any pressure. We appreciate your recommendation and look forward to serving you again in the future!

December 27, 2024

Every time I go to this dealership for service is a great experience. They are very professional and always do a great job of keeping me updated on my progress. More

by LBULLOCK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're so glad to hear that you consistently have a great experience with our service team. Keeping you updated on your progress is important to us, and we appreciate your recognition of our professionalism. We look forward to serving you again in the future!

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