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Mall of Georgia Ford
Buford, GA
3,850 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,850 reviews
February 16, 2026
It takes a lot for me to leave a negative review and I really hate to do it but I had such a bad experience with the Service Department at Mall of GA Ford I need to share my feedback. I recently bought a really hate to do it but I had such a bad experience with the Service Department at Mall of GA Ford I need to share my feedback. I recently bought a brand new 2026 F150 Lariat, it's my first time owning a Ford vehicle, and my first experience at a Ford service center will always be remembered as a negative one. About 1-2 weeks ago I called and made an appointment for Friday 2/13 at 8am to have the Tailgate lettering decal installed. Prior to the appt I called again to confirm with their Parts dept that the part was received and in stock. So far so good. I arrive at 7:55am the day of the appt, greeted by a service guy named Brian who informed me that appointments don't actually secure a time to get a job done, it merely puts me in line, that their body shop does these types of services, and that this will take all day. I think that's extremely disrespectful and a waste of my time because that goes against the very definition of what an appointment means, decals don't take long to apply, and he clearly was trying to get rid of me, perhaps because I'm Asian. They could have told me that news when I called to make the initial appt or when I confirmed with parts it was in stock, but they did not. He said he'd get the manager for me. It took about 40 minutes for "Noah" to find the time to speak with me. He was dismissive. He didn't want to compensate me for this disrespect, he didn't want to allocate the internal resources to make my truck a priority to get the job done, the best he could offer was to mail me a physical check to refund the installation I pre-paid for. Clearly these people do not prioritize customer satisfaction, timeliness, or just common decency. This is my first and last time at a Ford service center. More
by EmperorOfTheSands
Employees Worked With
Brian, Noah
Verified CustomerFebruary 16, 2026
This saleman is terrible person. When i do not want to buy anymore. He refused to give back me my car key. Keep talking trash about he have time. But i do not have time to play with When i do not want to buy anymore. He refused to give back me my car key. Keep talking trash about he have time. But i do not have time to play with him. He doesn't know how to make sale. Idk why you guy can hired this guy More
by williamathuralas
Employees Worked With
The big short guy
February 13, 2026
Slow and painful. Things were delayed because I was not given accurate information. There was no communication between the sales manager, the salesman and the service Things were delayed because I was not given accurate information. There was no communication between the sales manager, the salesman and the service department and as a result my purchase took over 2 weeks. More
by stacwright
Employees Worked With
Xavier
February 13, 2026
Excellent service. Mr. Montoya made sure the work was done and I was aware of the timing it would require to complete it. Thanks! Mr. Montoya made sure the work was done and I was aware of the timing it would require to complete it. Thanks! More
by michaelf.branigan
Employees Worked With
Carlos Montoya
