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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,618 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,618 reviews

October 03, 2025

They wreck my truck I had to request my truck back after two days and when I got it back the front bumper was dented. I noticed it after taking it for detailing More

by GI Joe
Recommend Dealer
No
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October 01, 2025

Nice friendly service, kept updated on repair. Definitely will have work done in near future More

by southernstroller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
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Oct 03, 2025 -

Mall of Georgia Ford responded

We are overjoyed to hear about your positive experience with our team! Your feedback about receiving friendly service and being kept informed throughout the repair process means so much to us. We understand how important clear communication is when you trust us with your vehicle, and we're pleased we met your expectations. It's wonderful to know you're planning to return for future work - we look forward to continuing to serve you at Mall of Georgia Ford and providing the same quality care you experienced.

October 01, 2025

I like the Service pick up and drop. I really convenient for anyone don’t have time to wait at the Service More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2025 -

Mall of Georgia Ford responded

Your positive feedback about our service pickup and drop-off convenience means so much to us at Mall of Georgia Ford. We understand how valuable your time is, and we're thrilled that our service options work well for your busy schedule. It's wonderful to know that we can provide a solution that fits your needs without requiring you to wait. We truly appreciate customers who take the time to share their experience with our team.

September 30, 2025

Excellent Service every time I come in. Jeff is an EXCELLENT representative for the Dealership. I enjoy talking and working with him! More

by Looking for a Truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Larson
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Oct 02, 2025 -

Mall of Georgia Ford responded

We are delighted to hear about your consistently positive experiences with us. Your feedback about receiving outstanding service each visit truly means a lot to us. It's wonderful to know that you enjoy working with our team and find our representatives to be such valuable partners in your automotive needs. We appreciate customers like you who take the time to recognize exceptional service, and we're committed to continuing to provide the excellent experience you've come to expect.

September 28, 2025

Would not have vehicles serviced at this dealership. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. More

by Snealy531
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2025 -

Mall of Georgia Ford responded

We are concerned to hear about your experience and we understand your frustration. Clear and timely updates are essential to providing quality customer care, and we are sorry to hear that you feel we fell short. Your feedback helps us identify areas where we can improve our service processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Chad Jackson at cjackson01@vtaig.com so we can address your concerns directly.

September 27, 2025

I was pleased with their work but the price kinda through me for a loop. But, I guess you get what you paid for and I was pleased with the work. Everyone was very nice and polite. I'll be back. More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 29, 2025 -

Mall of Georgia Ford responded

We genuinely admire your honest feedback about your experience with us. We understand that the pricing may have been unexpected, but we're pleased that you found the quality of our work met your expectations. It means a great deal to us that you noticed how nice and polite our team was during your visit. Your satisfaction with the service we provided shows that we delivered the value you deserved. We look forward to welcoming you back to Mall of Georgia Ford and continuing to provide you with the quality service you can count on.

September 25, 2025

very pleased with the service. everyone was nice and helpful with any questions we had. More

by kimberly.michelle99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

Mall of Georgia Ford responded

We are ecstatic to hear about your positive experience. Your satisfaction with our team's helpfulness and friendly approach means everything to us. We understand how important it is to have your questions answered thoroughly, and we're delighted that our staff was able to provide the support you needed. Thank you for taking the time to share your feedback - it truly helps us continue delivering excellent service to all our customers.

September 24, 2025

My car had the check engine light come on and they were so quick to get me in and fix the situation. So friendly, so quick! Thank you Michelle for squeaking me in and getting our service taken care of SO More

by Mikeflemister
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle
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Sep 24, 2025 -

Mall of Georgia Ford responded

Your review is appreciated! We are thrilled to hear that we were able to quickly address your check engine light concern and get you back on the road in such a short time. It means so much to know that our team provided friendly and efficient service during your visit. Your experience shows how much we value getting our customers the help they need without delay. Thank you for taking the time to share your positive experience - feedback like yours truly brightens our day!

September 23, 2025

Excellent Service Managers and Excellent work by staff. Jeff was very helpful through the entire process. More

by Looking for a Truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Larson
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Sep 24, 2025 -

Mall of Georgia Ford responded

Your positive experience means the world to us at Mall of Georgia Ford. We are thrilled to hear that our service managers provided you with outstanding support and that our team delivered exceptional work. It sounds like Jeff made your entire experience smooth and helpful from start to finish. We truly value customers like you who take the time to recognize our team's dedication to excellent service. Your feedback motivates us to continue providing the quality care and attention that every customer deserves.

September 22, 2025

No communication from service tech. Left grease and oil smudges all over car. Did not reset oil life meter. Totally unacceptable. More

by acsoutherland
Recommend Dealer
No
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Sep 22, 2025 -

Mall of Georgia Ford responded

We are sorry to hear that you feel we fell short of your expectations during your recent service visit. We understand your frustration. The situation you've described is not the level of service we strive to provide. We take these concerns seriously and would like to discuss this further. Please contact Chad Jackson at cjackson01@vtaig.com so we can discuss your experience and work toward a resolution.

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