Malcolm Cunningham Chevrolet Alpharetta

Great experience! I stopped in for a quick oil change and tire rotation and had the best experience! Everyone was very friendly! Jim Jackson, the service director, was I stopped in for a quick oil change and tire rotation and had the best experience! Everyone was very friendly! Jim Jackson, the service director, was the best I have ever encountered! I definitely will be back! More

Pre-owned vehicle purchase I purchased a vehicle from them back in February of 2016. They were so un-organized that it took them 3 months to get the loan processed correctly. I I purchased a vehicle from them back in February of 2016. They were so un-organized that it took them 3 months to get the loan processed correctly. I had to come in 3 different times to bring them in pay stub information before they finally got the loan processed and completed. Very frustrating. I then noticed that they had charged over $2500 for a extended warranty I did not ask for and did not want. Yes my fault for missing it in the paperwork prior to the sale, but regardless once I saw this I asked them to cancel it and refund my money. They were hesitant but agreed. I have been going back and forth with their finance department and management since May to get this refund and have still not received it. I have called every two weeks since May and always get some excuse (different every time) but I still have not received anything. Most of the time they will never answer or return my calls or emails. It is my money and I can't believe it has gone on this long and I still have nothing. I tried calling the general manager and corporate and have not received any response. I am going to have to pursue legal now, which is ridiculous, but I am not going to sit back and see them conveniently forget about the $2500 they owe me. More

Outstanding buying experience I personally highly recommend "Rey Saenz" because he's extremely patient, knowledgeable, helpful sales consultant at AutoNation Chevrolet Northpoint. I personally highly recommend "Rey Saenz" because he's extremely patient, knowledgeable, helpful sales consultant at AutoNation Chevrolet Northpoint. If you looking forward to a great customer experience please don't hesitate to contact him for your next new car. More

Best car buying experience I've had. I just had a great car buying experience with this dealer. They were very customer service oriented. They found the truck I wanted and made a great I just had a great car buying experience with this dealer. They were very customer service oriented. They found the truck I wanted and made a great deal on the price. They also gave me a great deal on my trade-in. The salesman (Rey) was very good. He was low pressure and he took his time to go over the vehicle thoroughly and make sure I understood the features. The management followed up to make sure I was treated right, that all my questions were answered, etc. I would definitely recommend this dealer and this salesman to others! More

Wonderful Experience I spoke with Monica Haines at Autonation after searching online, she called me-I had spoken with a few other dealerships, which just weren't that enth I spoke with Monica Haines at Autonation after searching online, she called me-I had spoken with a few other dealerships, which just weren't that enthusiastic or determined to help us expedite our process, as we work 10 hours a day and find it hard to do everything onsite. She had us approved over the phone, we just had to go pick up our new baby, with only 10 miles onher.We spoke with the finance manager,Amanda, and she was wonderful.We drove out with our new truck, and everyone was wonderful to us.We will highly recommend them in the future. More

I had requested online quotes and I took the first one to reply (Jerry Massa from AutoNation Chevrolet Northpoint called about 10 minutes later but I advised Jerry I would stay with the first dealer that had reply (Jerry Massa from AutoNation Chevrolet Northpoint called about 10 minutes later but I advised Jerry I would stay with the first dealer that had just called. Unfortunately this other dealership showed less interest when we negotiated a satisfactory price and they said they needed to search for the car I wanted. A whole day passed with no news from them. Fortunately Jerry Massa called me just to find out if I was still satisfied with the other dealership and I told him the status and how surprised I was they were dragging their feet in finding my 2014 Camaro. Jerry asked if he could search for the exact car I wanted and I told him if he found the car and matched the deal, he would have my business. In 2 short hours, Jerry called and said he located my car AND he lowered my monthly payment from what was negotiated at the other dealership!!! What great service!!! Not only that but when I was in to sign the papers, Roth Hershiser offered to search for any other incentives I might qualify for!! Who goes beyond the normal to help the customer AFTER the deal is agreed!!! I have dealt with many car dealerships in my life and I have to say that Jerry and Roth has put AutoNation Chevrolet Northpoint way beyond other dealerships in personal service, upholding what they say they will do and going beyond to make me a loyal customer! This dealership is truly an example of what car buying should be! Earl M. More

********WARNING*****WARNING*****WARNING*****WARNING***** WARNING*****WARNING*****WARNING*****WARNING*****WARNING******** AUTONATION Chevrolet Northpoint in Alpharetta WITHHOLDS PRE-EXISTING DAMAGE DURING PU WARNING*****WARNING*****WARNING*****WARNING*****WARNING******** AUTONATION Chevrolet Northpoint in Alpharetta WITHHOLDS PRE-EXISTING DAMAGE DURING PURCHASE!!!!!!!! We purchased an Autonation QUALITY "INSPECTED" and "APPROVED" FOR RESALE Tahoe and the Autonation Chevrolet Northpoint representatives neglected to mention several pre-existing damages like the battery acid leak into the ELECTRICAL SYSTEM!! OUR mechanic noticed this as soon as he raised the hood after the vehicle had to be towed to his repair shop straight from our driveway after we made it home from purchasing it. He found other problems as well, the bottom of the driver's seat was installed BACKWARDS and a beige plastic type coating was PAINTED OVER THE LEATHER SEATS to make them APPEAR in great condition. The plastic coating made the leather spongy & stretchy so the seats are now ripped in SIX places - SIX!! The seats have been covered up since we've had the vehicle because IT'S BEEN IN THE REPAIR SHOP THE ENTIRE THREE MONTHS! Seats are always covered to prevent damage to the interior of their customer's vehicles and there are still SIX rips in them!! The vehicle has only been driven FOUR times in over THREE MONTHS and it had to be towed back to the mechanic ALL FOUR TIMES! When one thing is fixed it causes something else to malfunction! We are disabled so we don't have a lot of money so we thought a large, REPUTABLE dealership was the best way to shop for a car but it's not. I really wish we had gone to one of our local small town dealerships where integrity matters because Autonation is AWARE that the QUALITY vehicle they inspected and sold us is STILL UNABLE TO BE DRIVEN AFTER THREE LONG MONTHS. They have not offered any help with the pre-existing damage - DAMAGE WE DID NOT CAUSE IN ANY WAY!! We have now used the last of our 401K money to purchase an Autonation QUALITY vehicle and we've put over $1,000 in repairs so far on credit cards in an attempt to fix the pre-existing damage that we weren't told about. Autonation's QUALITY vehicle is still NOT running after THREE LONG MONTHS and it was towed straight from our driveway after we made it home from the Autonation dealership!!! Learn from our mistake!!!!!!!!! More

Was going to buy a motorcyle from them emailed them price $3300 they came back with $3800. Went in to see it sales guy tells me it's $3000. I said can we start it and neede to be jumped off.I said you sure o $3300 they came back with $3800. Went in to see it sales guy tells me it's $3000. I said can we start it and neede to be jumped off.I said you sure on the price he yes 90% but he'll check anyway.1o min later he comes back and said it's $4999.Now it was just on ebay week before and highest bid was $2800. I stuck with $3300 not knowning what the real price actually is. They said no then it sells on ebay the next wek for $3200. I work for 500 millionares and most own company's that need fleet cars/trucks but I'llmake sure they know how team chevy treats people. More

I was looking for a Corvette through the internet and was contacted by 4 dealers. Bob was the only one that actually looked around for a car that fit what my stated requirements were. He found an acceptable contacted by 4 dealers. Bob was the only one that actually looked around for a car that fit what my stated requirements were. He found an acceptable car about 400 miles away but after I kept looking at a car that was on their lot I liked it much more. Of course it cost more but fell in lust for it. Bottom line is that he did not try and pressure me into spending more and was truly interested in finding what I wanted. As for their service, I had my previous car in their shop for a warranty fix. I told them that one of my tires had a slow leak. The mechanic just wrote on the report that he found no nail. I had it in again, just before I bought the new one and made them look at it again. There was a cracked rim, that was when I decided to sell the car. During the same visit, I told them that the traction control button was not working. The mechanic tried to pass it off that the traction control won't turn off if the tire pressure is low. I made him look at the button by telling them that I was not a moron and knew that and it would not turn off even after I put air in the tire. He looked and the switch was damaged. Bottom line is they will do a decent job if you make them. More

I have bought two cars from this dealership and am extremely satisfied. Patrick is straight-forward, respects your time, and does everything he can to stay within budget. I can contact him anytime aft extremely satisfied. Patrick is straight-forward, respects your time, and does everything he can to stay within budget. I can contact him anytime after the sale. He even goes as far as to make sure your service appointment is with the best manager possible. This is the first dealership where the GM actually comes out to meet you, your family, and to offer congratulations. The finance manager is quite knowledeable and does not try to sell you things you don't need. I WILL DEFINITELY BE BACK IN THE FUTURE! More