Maita Toyota - Service Center

They are nice and welcomed me for my appointment. I was in for a routine maintenance. It took almost 4 hours. Not acceptable and I probably won’t take my car there again. I was in for a routine maintenance. It took almost 4 hours. Not acceptable and I probably won’t take my car there again. More

I spent ALL day waiting for 18k service. Took 5 people to check me in (3 of them took pics of my 4runner and never uploaded pics) Guys just standing around. Sloppy techs, always leave my cen Took 5 people to check me in (3 of them took pics of my 4runner and never uploaded pics) Guys just standing around. Sloppy techs, always leave my center console contents on the seat. $56 for cabin air filter change? I will NEVER EVER recommend Maita Toy. As sokn as service contract expires i'm OUT! More

Seems like they did not check my battery because the thing that holds the battery in place was broken. I was not told about it. thing that holds the battery in place was broken. I was not told about it. More

Since I was waiting in the waiting area, I would have preferred the service advisor to have spoken to me directly rather than texting and calling. preferred the service advisor to have spoken to me directly rather than texting and calling. More

I was in for an express service and was quoted 60-90 minutes, with it likely being closer to 90 minutes. At 150 minutes, I inquired as I received no communication/updates and was told it would still be minutes, with it likely being closer to 90 minutes. At 150 minutes, I inquired as I received no communication/updates and was told it would still be a bit longer. It was very disappointing and this was the second visit in a row, where I've waited much longer than expected without any communications or updates. The service has been declining, unfortunately. My vehicle also had contents removed from the glove box that were not returned and left on the floor. There were also scraps of trash from the service on my floor. More

MAITA was not able to diagnose what was the problem with my vehicle and couldn’t fix that my vehicle and couldn’t fix that More

You guys not changing the fluid in the regular maintenance in my last visit the told me we check the water fluid and other fluid the didn’t fill it maintenance in my last visit the told me we check the water fluid and other fluid the didn’t fill it More

Appointment time 2 pm. . received the car back at around 4.40.pm. too long of a wait for oil change and multipoint inspection. . received the car back at around 4.40.pm. too long of a wait for oil change and multipoint inspection. More

I made an appointment, but it was not on the schedule (neither was the car in front of me.) It didn't matter...I got in at my appointment time for my scheduled maintenance. Anthony explained everything (neither was the car in front of me.) It didn't matter...I got in at my appointment time for my scheduled maintenance. Anthony explained everything they were going to look at and why. He explained it in a way that I understood and answered all my questions. There were no new issues with my car and it was done 2 hours early. More

After some bad experiences dealing with the Milpitas Toyota regarding service, I was hesitant to bring my car in anywhere, but it desperately needed service. I accidentally scheduled my service for the Toyota regarding service, I was hesitant to bring my car in anywhere, but it desperately needed service. I accidentally scheduled my service for the next day than when I came in, but they were not busy and able to get my car serviced. My service advisor, Christian, was very kind and patient, and let me know upfront how much it would cost, and they have a mobile system that texts you if they find any urgent repairs that you can consent to on your phone, along with the cost of getting them done. They also have a complimentary Lyft service, so I was able to wait in the library and check out some books while I waited. Maita has made me less hesitant to get my car serviced, and I feel a lot safer driving my car knowing that trustworthy people have worked on it! More