Maita Toyota - Service Center

I was promised that the minimal service for my Prius would take one to one and a half hours. I waited in the showroom. After two hours and fifteen minutes, when I still wasn't called, I went back to t would take one to one and a half hours. I waited in the showroom. After two hours and fifteen minutes, when I still wasn't called, I went back to the service advisor. He looked at his computer and said that the paperwork was almost ready. He walked down the aisle and picked up the paperwork. He then told me he had been at lunch. I had been watching him and had seen that he had gotten back from lunch about 15-20 minutes earlier. I think my paperwork was sitting there waiting for him all along. Another concern is that I'm told the hourly rate is now $175. I think that's outrageous. There are a lot of staff people mostly standing around for much of their shift. More

Customer service is not their priority. Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep (Qerim Racaj) that I was there to pick up my car. He point me to go see the person who checked me in. I waited for over 15 min. while that team member chit-chat with his coworker (Dwayne Reyes), laughing and joking with each other (I was standing one desk over from them). I wasn't the only customer standing there waiting for help. I took their business cards because I wanted to call and speak with the Service Manager to file my complaint on poor customer service. When I got home, I looked at their cards and they both were "Assistant Service Manager." What a horrible representation for Maita Toyota. I called Maita Toyota and asked to speak with Norbert Santos, the "Service Drive Manager." Of course he was busy so I was told to leave a message and he will return my call. I left my name and phone number. This is day 3 and no return call. Worst customer service ever. Never going back there for servicing of my car. More

My last visit was awful; I was there 3 1/2 hours for something that should take 30 Minutes. I had an appointment not just walk-in. I also was surprised with $95 fee that nobody told me before. Very p something that should take 30 Minutes. I had an appointment not just walk-in. I also was surprised with $95 fee that nobody told me before. Very poor customer service! More