3,793 Reviews of Maita Toyota - Service Center
Ok for warranty repairs. Push to get you to over prices diagnostic. Failed to reset trouble code after repair and push for diagnostic again. Push to get you to over prices diagnostic. Failed to reset trouble code after repair and push for diagnostic again. More
Call answered by actual person which was really nice and then going thru them to get our car repainted and rental in the meantime was smooth and easy, everyone was very friendly and we greatly appreciated t then going thru them to get our car repainted and rental in the meantime was smooth and easy, everyone was very friendly and we greatly appreciated their services. More
I purchased a new vehicle with Maita Toyota several years ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under war ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under warranty. The major issue was something that takes a long time to develop, but is easy to identify. Coincidentally, the issue was identified IMMEDIATELY after the warranty expired. Maita then preceded to try to sell me over $1.2k in services to fix the issue. When I questioned Maita why they didn’t catch the issue sooner, they accused me of “driving recklessly,” as the primary cause. However, after a complete alignment inspection, the accusation was debunked, and they admitted they were incorrect. Nevertheless, I was still on the hook to fix the issue, even though Maita admitted that they could not explain the cause of the issue. The worst part about the experience was their transparency. Both service managers assured me they would follow up with me, but after eight (8) left messages and two (2) unannounced drop by’s to the service center (both visits I was informed they were on the property but were ‘unavailable.’) over a month long period, I still did not receive a response. Finally, when I filed a complaint with Toyota Corporate, I unsurprisingly received a call back. I purchased one (1) vehicle with Maita, and planned to buy my next vehicle prior to the end of 2024 with them. I’ve also had all my vehicles serviced with them since 2013. I will never return to that dealership, as they have completely lost my trust. More
My impression of Maita Toyota started with my phone call being answered by a real person in less than a minute who handled my appointment setup on her own and me not getting transferred to a pick-a-number b being answered by a real person in less than a minute who handled my appointment setup on her own and me not getting transferred to a pick-a-number bot. The Dealership was professional throughout my service. They have earned my service on my 2014 Lexus going forward. More
out to greet me within a minute or two, smooth sailing after that, will be back again after that, will be back again More
Everyone I dealt with was very nice and friendly to me. They worked me in without an appointment. They worked me in without an appointment. More
I had major work done on my 2005 Corolla. The work performed was done to the highest standards by skilled mechanics. The car is now like new, thanks to them! The work performed was done to the highest standards by skilled mechanics. The car is now like new, thanks to them! More