Maita Toyota - Service Center

I could be that they were operating out of a temp location while their main shop was being remodeled but the service and follow through from their service department was horrible. They kept my car f location while their main shop was being remodeled but the service and follow through from their service department was horrible. They kept my car for a total of 7 days and didn't properly fix the problem (broken window from a break in)... they returned the car without matching tint (or any tint) and dirty parts strewn throughout the car. It made me think that they must have zero quality control in force to return a car to a customer with the work incomplete and in that condition. The work that I could see visually was done poorly and I don't have much confidence that the rest of the $2000+ job was done correctly either. They are very unorganized and the lot attendants couldn't even find my car when it was done... took them almost 25 minutes and three times reviewing my paperwork before they finally brought it to me. All of the people were friendly and apologetic... but incompetent none the less. To make matters worse I did some price comparisons after getting my 90K service and rear brakes done... and several independent ASE certified shops specializing in Toyota's and even another dealership would have been several hundred dollars less. I should have shopped around but I figured since I had it in for the window and door lock repair I would get it all taken care of in one shot. Big long, expensive mistake. More

Company was hired to perform a complete post theft recovery safety inspection, including a specific note to inspect for the source of a known gas leak when filling at the gas pump. Maita returned the recovery safety inspection, including a specific note to inspect for the source of a known gas leak when filling at the gas pump. Maita returned the vehicle wrongfully stating that there was a loose clamp on the fuel tank's filler tube, when in fact there was not only a spider crack in the wall of the filler tube that opened up each time a fuel nozzle made was inserted into the fuel port; but also failed to disclose a known outstanding NHTSA recall for Toyota's defectively manufactured side panel/fuel filler port welding (filler tube specifically mentioned in this recall. Both were life threatening, potential fires waiting to happen. This was a personal truck, inspected "professionally" to be transferred over to owners business as an equity stake. Instead of establishing what should have been a "scrap now" status because recall remediation parts were no longer available, and what should have been a serious leak needing aftermarket parts (since Toyota OEM filler tubes were no longer available); Maita-in conjunction with Toyota Motor Sales U.S.A. Inc. mislead this owner-resulting in un-necessary threats to health & life, as well as the complete loss of this asset which correctly NOW has been designated an excess liability exposure...and was scrapped. Requests for the undisputed vehicle basis has gone ignored, a "tied" extremely low-ball offer only has been tendered-without any compensation for the new paint job, mechanical corrections for other mfg. defects & full preparations for long term business use; which were a total waste of personal & business resources - because the Maita/Toyota concealed outstanding recall was discovered- when the engine blew because a $0.79 in line filter was not designed into the smog pump fresh air line. Ever have to tear an engine apart 2 days before Christmas to fix a broken exhaust valve ...in 5 degree weather? Then there was the time the tranny froze in the middle of the Alameda Bay Bridge, the time the drivers side wishbone bolt broke & the wheel forded under. Can you say junk! Never did get a refund for the filler leak inspection that was never performed! More

Thomas is great. I hate to service my car, especially since money is tight. He made me feel ok with it and didn't make me feel pressured into getting it done. But at the same time he wasn's one of these since money is tight. He made me feel ok with it and didn't make me feel pressured into getting it done. But at the same time he wasn's one of these guys who did the "get it done or get out of my way" He explained the problem and gave me a break on the price. You just cant beat that. More

was charged for replacement of front and back brake pads - less than 10 months later my back right brake pad was totally gone. They told me it is common for the back (BACK!) brakes to wear more quickly tha - less than 10 months later my back right brake pad was totally gone. They told me it is common for the back (BACK!) brakes to wear more quickly than the load bearing front brakes. As it turns out - they charged me for the replacement of four brake pads but in fact only changed out 3. After much running around I was refunded the cost of re-replacing the back pads. Obviously I have no confidence in their shop - no wonder they have been investigated in the past.... More

I've had my Tundra in 3 times for audio problems. A new stereo was put in. It worked for a couple of weeks, and then suddenly wouldn't even power up. I brought the vehicle in again, and was told the wiri stereo was put in. It worked for a couple of weeks, and then suddenly wouldn't even power up. I brought the vehicle in again, and was told the wiring harness was "butchered". Keep in mind, they'd already replaced the stereo. The invoice stated that the wires were reconnected and the stereo worked, but would probably fail because the wiring might come loose again. When I picked the truck up, the stereo didn't even power up. The next day, I took the truck into Circuit City to see if they could fix the problem. They found that the wiring harness was fine, and was yielding 12 volts of power. In their opinion, the deck was faulty. Now I ask you, shouldn't the dealer, those who "specialize" in the repair of Toyotas, be able to provide a proper diagnosis? I'm seriously frustrated with Maita Toyota and wonder if they can tell the difference between a lugnut and a peanut. More