Maita Toyota - Service Center

95k Only 14 point inspection done. Tire Rotation recently done by Costco where purchased. Mahalo Tire Rotation recently done by Costco where purchased. Mahalo More

I’d made an appointment for an oil change, and I still had to wait for 3 1/2 hours. And they knew I was waiting. While all else was ok, that long of wait makes the experience miserable. had to wait for 3 1/2 hours. And they knew I was waiting. While all else was ok, that long of wait makes the experience miserable. More

95k Only 14 point inspection performed. Tiered were rotated by Costco where purchased. Mario Tye Cortez was service advisor I don’t see his name as choices on next part. Val Valdez only se Tiered were rotated by Costco where purchased. Mario Tye Cortez was service advisor I don’t see his name as choices on next part. Val Valdez only sent Emsil reminders. More

Ok for warranty repairs. Push to get you to over prices diagnostic. Failed to reset trouble code after repair and push for diagnostic again. Push to get you to over prices diagnostic. Failed to reset trouble code after repair and push for diagnostic again. More

Communication isn’t the best when issues arise after trying to contact service providers and management multiple times trying to contact service providers and management multiple times More

Call answered by actual person which was really nice and then going thru them to get our car repainted and rental in the meantime was smooth and easy, everyone was very friendly and we greatly appreciated t then going thru them to get our car repainted and rental in the meantime was smooth and easy, everyone was very friendly and we greatly appreciated their services. More

I purchased a new vehicle with Maita Toyota several years ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under war ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under warranty. The major issue was something that takes a long time to develop, but is easy to identify. Coincidentally, the issue was identified IMMEDIATELY after the warranty expired. Maita then preceded to try to sell me over $1.2k in services to fix the issue. When I questioned Maita why they didn’t catch the issue sooner, they accused me of “driving recklessly,” as the primary cause. However, after a complete alignment inspection, the accusation was debunked, and they admitted they were incorrect. Nevertheless, I was still on the hook to fix the issue, even though Maita admitted that they could not explain the cause of the issue. The worst part about the experience was their transparency. Both service managers assured me they would follow up with me, but after eight (8) left messages and two (2) unannounced drop by’s to the service center (both visits I was informed they were on the property but were ‘unavailable.’) over a month long period, I still did not receive a response. Finally, when I filed a complaint with Toyota Corporate, I unsurprisingly received a call back. I purchased one (1) vehicle with Maita, and planned to buy my next vehicle prior to the end of 2024 with them. I’ve also had all my vehicles serviced with them since 2013. I will never return to that dealership, as they have completely lost my trust. More

Very professional. Clean. Friendly. Well managed. Team work kind of culture. Gives the impression that they can be trusted. Clean. Friendly. Well managed. Team work kind of culture. Gives the impression that they can be trusted. More

Professional and efficient, the staff were friendly, the waiting area was clean and there were beverages and snacks available for purchase. waiting area was clean and there were beverages and snacks available for purchase. More

My impression of Maita Toyota started with my phone call being answered by a real person in less than a minute who handled my appointment setup on her own and me not getting transferred to a pick-a-number b being answered by a real person in less than a minute who handled my appointment setup on her own and me not getting transferred to a pick-a-number bot. The Dealership was professional throughout my service. They have earned my service on my 2014 Lexus going forward. More