Maita Toyota - Service Center

Service ok Service was fine but not outstanding. Took over 2 hours (with an appointment) to change the oil and check fluids and air pressure. Feel like pre-sched Service was fine but not outstanding. Took over 2 hours (with an appointment) to change the oil and check fluids and air pressure. Feel like pre-scheduled appointments shouldn't take that long to turn around basic service. An hour would be more reasonable. More

Excellent response to my needs and Service I needed a quick turnaround for my vehicle with Service needed including a repair. They stayed on schedule and meet all of my expectations as a Toyo I needed a quick turnaround for my vehicle with Service needed including a repair. They stayed on schedule and meet all of my expectations as a Toyota customer. More

Complete superb service Always attention to our current needs and getting job done swiftly and thoroughly. We are so fortunate to have Luis. Mendez looking out for us and ou Always attention to our current needs and getting job done swiftly and thoroughly. We are so fortunate to have Luis. Mendez looking out for us and our car. After checkout he even went above and beyond. Valet check out was busy. Luis went to lot, found my car, and personally drove it to me, because he knew I had a time deadline to meet. So thoughtful !! More

POOR SERVICE I received a coupon for an oil change and free brake inspection in the mail. I called, scheduled an appointment for an oil change, tire rotation and I received a coupon for an oil change and free brake inspection in the mail. I called, scheduled an appointment for an oil change, tire rotation and free brake inspection (the brake inspection was noted on the coupon). I arrived and presented my coupon and after some wait in the service bay and paperwork, I took a seat in the waiting area. Close to 4-hours later, after an extremely long wait, while paying my bill, I learned that my tire rotation had NOT been done! The tire rotation was extremely important to me and I was very disappointed that it had been overlooked and left incomplete! In addition, I found it concerning and distressing to sit and wait approximately three hours before receiving an initial update/notification as to why things were taking so long! As reluctant as I am to say it, the experience with Maita's customer service was very poor and indicated a complete lack of attention to detail! I left regretting I'd ever made the appointment! Needless to say, it's unlikely that I'll return, and I can't, in all good conscience, recommend Maita's Service Center to my friends or family! More

Great Service! Fast and friendly services every time! Had to go in to get a recall taken care of on my Prius and Maita Toyota took care of it and got me a lyft to an Fast and friendly services every time! Had to go in to get a recall taken care of on my Prius and Maita Toyota took care of it and got me a lyft to and from their shop. More

Great first time experience. First time at this location, made an appointment first, staff was very helpful, the gentleman that helped me gave me a time frame for the work being d First time at this location, made an appointment first, staff was very helpful, the gentleman that helped me gave me a time frame for the work being done, they were in 30 minutes of that time frame so I was very pleased, this helped me manage/plan the remainder of my day. Thank you Maita Toyota. I will be bringing my vehicle in for future visits. More

Excellent service. Service Technician Priscilla Camacho was excellent. She answered our questions with understandable answers. Also, personally, came to us to tell us Service Technician Priscilla Camacho was excellent. She answered our questions with understandable answers. Also, personally, came to us to tell us our car was ready. Also, technician at the desk in the area behind the service technicians where amenities are sold was also very helpful when I asked him a couple of questions regarding touch up paint. More

Usually great - one issue this time I've been coming to Maita for auto service of my Toyotas for at least 15 years. They are always friendly and efficient. I was there this week for th I've been coming to Maita for auto service of my Toyotas for at least 15 years. They are always friendly and efficient. I was there this week for the 10K maintenance on my Highlander. I was impressed with how quickly we got in and out. Unfortunately, something went awry and we were back the next day because the car was leaking oil. Once again, the staff was very friendly, listened carefully, and gave us priority service since we were returning for an issue, plus we were on our way out of town. In addition to getting our problem fixed quickly, Maita will send someone out to clean up the oil puddle at our home. Even with this one glitch, I would still recommend Maita service to anyone. Sorry, I can't recall the name of the service agent who helped us on our return visit, but he was awesome. More

Routine mileage check up/ under warranty I showed up one hour late, after calling , and was met with no shade. Got checked in quickly, and was out in no time.! The person i checked in with I showed up one hour late, after calling , and was met with no shade. Got checked in quickly, and was out in no time.! The person i checked in with had a recommendation that benefits me in the long term and that was going above and beyond to assist me. Renee More

Exceeds expectations Courteous, fast check in, clear explanation. The new computerized system seems to work well. I had one issue getting an emailed detailed estimate that Courteous, fast check in, clear explanation. The new computerized system seems to work well. I had one issue getting an emailed detailed estimate that was quickly resolved. Very satisfied. More