Maita Toyota - Service Center

My entire experience was very pleasant, and made to feel welcome and “at home,”. Appointment, discussing the work to be done, on-time completion, paying the bill - everything went like clockwork. Thank you welcome and “at home,”. Appointment, discussing the work to be done, on-time completion, paying the bill - everything went like clockwork. Thank you everyone! More

Lengthy---but satisfying Worked with Bryce Shibata for my 120,000 mile service---he's a credit to your outfit. Amiable, knowledgeable--he kept me posted on things I asked to Worked with Bryce Shibata for my 120,000 mile service---he's a credit to your outfit. Amiable, knowledgeable--he kept me posted on things I asked to be looked at & taken care of---& when I asked if there were any specials that might apply to this hefty service, he was able to accommodate me. It's always a happy thing when your car wash is working, too! More

Summary All went well. Service took in to a second day, but that was not inconvenient. It could have been since I was not told about that possibility. All went well. Service took in to a second day, but that was not inconvenient. It could have been since I was not told about that possibility. More

Best service....hands down! I purchased my Prius in 2008 and have taken it to Maita Toyota for every service. Maita has the best employees, greatest customer service... and best I purchased my Prius in 2008 and have taken it to Maita Toyota for every service. Maita has the best employees, greatest customer service... and best mechanics..... would not take my car anywhere eLes! More

Great, they have provided good service, timely, friendly. I am very satisfied and will continue to use this dealership for my auto service. I also appreciate that the vehicle is washed before returned to me. I am very satisfied and will continue to use this dealership for my auto service. I also appreciate that the vehicle is washed before returned to me. More

Problem with Oil Change was professionally resolved by Mngr I experienced some shoddy workmanship in terms of an oil change. I brought my concern to the attention of the Lead Assistant Service Manager MARLON N I experienced some shoddy workmanship in terms of an oil change. I brought my concern to the attention of the Lead Assistant Service Manager MARLON NONOG. He patiently listened to me, agreed that my issue was significant, had the vehicle brought back to the service area for corrective diagnosis and action, and had me out of there with a minimum of further delay, as I had already been at the dealership for two hours on an appointment basis for a simple oil change and maintenance inspection. MARLON NONOG salvaged a potentially difficult customer service problem with his professional, no-nonsense approach. He even offered me a free oil change for my wasted time and trouble. MARLON NONOG knows how to deal with the public, and is a real credit to Maita Toyota. He is in a difficult position, but handles himself expertly. I give three stars to the actual dealership, but five stars to MARLON NONOG -- overall grade of four stars. He is a real pro and should be paid to share his wise approach by training other members of the staff. Management at the dealership is welcome to contact me if they wish to discuss further details. More

Nathan was amazing Nathan in service department was amazing and extremely helpful and knowledgeable. The women that was answering your phones however was horrible and ve Nathan in service department was amazing and extremely helpful and knowledgeable. The women that was answering your phones however was horrible and very un friendly. More

Great Customer Service-Thank you Love the service dept. Jose was great with the xx in & Pedro took the time to review my acct so I knew where I stood. Love the service dept. Jose was great with the xx in & Pedro took the time to review my acct so I knew where I stood. More

$1500 warranty fee 1500$ warranty fee to tell you its not covered on a brand new tacoma 7000 miles. Stranded 1000 miles from home. Will not expedite shipping of common c 1500$ warranty fee to tell you its not covered on a brand new tacoma 7000 miles. Stranded 1000 miles from home. Will not expedite shipping of common clutch part. 5 days stranded and ongoing, Trapped into using them paying 3 times as much for a good clutch. Toyota call center no help they really don't care 3 days to get a call back More

Great Service Team! Maita Toyota has a great service team! They are friendly and helpful, take care of the service you are in for, and let you know if there are an other Maita Toyota has a great service team! They are friendly and helpful, take care of the service you are in for, and let you know if there are an other things your car might need (e.g. wiper blades, etc.). Their prices are fair, and they always let you decide what you want to do. Honestly, it's easier to just have them do it. Over 12 years and two cars, I've never had a car break down on the freeway. If it's just a service, get a cup of coffee, do some emails, watch the news on TV, and they are usually done in 45 minutes to an hour. If its something bigger and they need the car for a few hours, they'll arrange an UBER to and from work. More