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Maita Toyota - Service Center

Sacramento, CA

4.0
3,738 Reviews

3,738 Reviews of Maita Toyota - Service Center

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January 21, 2021

First, Linda Miller, the Express Maintenance Advisor was very knowledgeable to all my questions, and she was also very pleasant. The service was prompt, and it was done earlier than I had expected. Above More

by CONSTUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Miller
Jan 21, 2021 -

Maita Toyota of Sacramento responded

Thank you for choosing Maita Toyota!

January 21, 2021

Jason was very knowledgeable, kind and thorough. I sincerely appreciated his expertise! Great and friendly customer service! I would definitely be bringing my vehicle back for all needs! More

by sakixry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Saephanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

January 21, 2021

Great service except for the overinflation of the tires. I would definitely recommend having your car serviced here. They go out of their way to make your service a breeze. More

by GWICKHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

January 21, 2021

I sent you my feed back yesterday. I have been going to you for 20 years. 3 hours for an oil change is not good. Rep was not friendly. No thank you for coming in- does not feel like you value my busines More

by DIANEALALLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reyes, Dwayne #266
Jan 21, 2021 -

Maita Toyota of Sacramento responded

Thank you for your review. We are sorry to hear you had such a frustrating experience, we appreciate you bringing this issue to our attention.

January 21, 2021

It is risky to make appointments based upon the estimate of the service time involved. Sometimes they get it right and sometimes you miss appointments. So far I am two of four: they got it right twice and More

by BILLSULL
Recommend Dealer
No
Employees Worked With
Bryce Shibata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Maita Toyota of Sacramento responded

Hello Bill, thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

January 20, 2021

They provided amazing warrantee services. The service rep was attentive and heard my concerns, found and corrected all issues to my complete satisfaction. I will continue to have them service my vehicle More

by PBMCONST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junko Case
Jan 21, 2021 -

Maita Toyota of Sacramento responded

Thank you for taking the time to leave us a 5 star rating - it's much appreciated!

January 20, 2021

The most trust worthy crew in Sacramento. Professional, courteous and nice. You are greeted with a smile. Nice area to wait while your car is serviced. I hope life gets back to normal. I did miss the c More

by sam341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Reyes
Jan 21, 2021 -

Maita Toyota of Sacramento responded

Thank you for choosing Maita Toyota!

January 19, 2021

It was the engine oil leaked issue. They figured it out quickly and repaired it. very friendly service. I have good experience with everyone who help me, thanks. More

by ZHANGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junko Case
Jan 21, 2021 -

Maita Toyota of Sacramento responded

Zhangt, thank you for taking the time to share you thoughts on your visit with us and our community. We strive to make your visit the best it can be and we are happy we were able to hit that mark. We look forward to serving you in the future.

January 18, 2021

I had a great service rep. Who kept me informed of everything that was happening. Thank you Bryce and to Ralph in parts. THANKS AGAIN More

by RLUERA5910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Shibata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Maita Toyota of Sacramento responded

Thank you for taking the time to leave us a 5 star rating - it's much appreciated!

January 16, 2021

I made an appointment for routine oil change & checkup for Tues, I waited in the lane #1, (for appointments) for 90 minutes without any contact from employees regarding such a long delay with appointment. More

by MKOENIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Latham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Priscilla Camacho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junko Case
Jan 21, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

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