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Maita Toyota - Service Center

Sacramento, CA

4.0
3,734 Reviews

3,734 Reviews of Maita Toyota - Service Center

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June 07, 2021

I had an appointment for an oil change and that took over three hours. This is not typical of this service shop and I’m hopeful that it is not the standard of care that I should expect moving forward. I don’ More

by YASUEK
Recommend Dealer
No
Employees Worked With
Mayan Duenas
Jun 07, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

June 05, 2021

Maita service center has always been the place where I bring my vehicles. But this time the initial diagnostic was not correct but still costly. I had to bring it back because the problem was not resolved More

by DAVIDYAGEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
Jun 07, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

June 04, 2021

Poor customer service. They knew of delays in service due to being shorthanded, but didn’t tell me and let me waste 2.5 hours before I found out my car hadn’t been touched. It was for an oil change. Lack of More

by danielp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Val Valadez
1.0
This rating includes all reviews, with more weight given to recent reviews.
PEDRO VALENCIA MENDOZA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

Jun 05, 2021 -

danielp responded

This is a canned response. Looking at other reviews with the same or similar complaints, it is clear to me that you are either incompetent to deal with these issues, or you don’t really care. It is sad as I used to like this dealership as evidenced by four car purchases over the years. Alas, I will purchase elsewhere in the future and will no longer bring my car in for service.

June 04, 2021

Purchased my vehicle in 2012 & have had Maita perform all the service work. I am always HAPPY to receive "good news" by the Service Tech that everything is normal and in good condition. I trust the inspect More

by LILPOP99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Priscilla Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junko Case
Jun 04, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

June 03, 2021

I was able to get an appointment and my vehicle in an acceptable amount of time. I just wish the car wash wasn't broken. More

by HOPPE4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Priscilla Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

June 03, 2021

Qerim Racaj is attentive and straight to the point on servicing my Toyota vehicle maintenance service. He is resourceful service manager and a kind gentleman. More

by YEE.WAI.KIN.02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
QERIM RACAJ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

June 02, 2021

Everyone is so friendly and helpful I enjoyed doing business with all of the staff that I had contact with and enjoyed their helpfullness. Thank you.... More

by RBROCKLEY5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Junko Case
Jun 04, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

June 02, 2021

My car was ready sooner than I thought. The inspection was expained to me on all the inspections they performed. I am very happy with Maita Toyota More

by TERRYLAGER
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

June 02, 2021

All Maita employees I came in contact with ( appointment, Service, and greeter) were very professional, helpful and knowledgeable. I was appraised of all need work and kept informed through out the process. More

by captsutter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo ERA
Jun 04, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

June 01, 2021

Efficient, friendly and helpful. No need for 25 word minimum., it’s a waist of people’s time if they can sum it up in 3 words More

by PPLESHA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
PEDRO VALENCIA MENDOZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

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