Maita Toyota - Service Center

Polite, professional, up front about all services also all questions answered. I know I will return to this service department in the future for my needs. all questions answered. I know I will return to this service department in the future for my needs. More

Visits are usually ok, but this time it was terrible. Had appt for 8am. Service advisor Alex P. asks how he can help today. I tell him I have a maintenance appointment for 8am. His next question is “what are appt for 8am. Service advisor Alex P. asks how he can help today. I tell him I have a maintenance appointment for 8am. His next question is “what are you here for?” I tell him again that I have a maintenance appointment for 8am. His next question: “what time was your appointment?” This was already 2 red flags and I was only in for routine maintenance and I should have know that this guy doesn’t pay attention to his customers. He quoted 1&1/2 hours of time. At 1 hour in (9am) I asked how it was going and told the service advisor Alex about the key lock for the wheels was in the truck bed panels for tire rotation. He brushed me off and said “they know where it is.” Coming up on 3 hours wait time a different service advisor was ready to check me out and says “we did everything except for rotating the tires because they didn’t have the wheel lock.” Janelle was empathetic and acted urgently to help me quickly). I told her that I told Alex 2 hours ago and he said they knew where it was. Janelle also told me that the cabin air filter wasn’t done also so I gave her the key to glove box. Because of this I had to wait an additional hour. I arrived at 7:45 am and didn’t leave until 11:45 am for routine maintenance. I could have received an Uber to go home and do more useful things rather than waiting and searching what was going on with my vehicle. The lack of empathy and urgency from Alex makes me not want to come here again. If you get Alex as a service advisor I would recommend requesting a different person. I might just drive to Elk Grove from now on. This was a terrible experience. More

As always, friendly and thorough. They made me feel at ease. ease. More

It took 4 hours just for oil change of my car and no one updated me when my car was ready. The cost of service is increased irationally compared to the last time. updated me when my car was ready. The cost of service is increased irationally compared to the last time. More

The staff was very customer oriented. Very pleasant & knowledgeable. A very nice experience. Thank you. knowledgeable. A very nice experience. Thank you. More

They always offer good customer service and quote you on a good estimated time of pick up. a good estimated time of pick up. More

Timely service, caring and attentive attendant, Angel did extra service on the tire shine, and compass dash display. Thanks extra service on the tire shine, and compass dash display. Thanks More

Why can’t I leave a good review without being forced to write? Much less a minimum? This writing part sucks. Make it go away write? Much less a minimum? This writing part sucks. Make it go away More

Excellent service including providing me transportation back and forth. thanks back and forth. thanks More

Very pleased with the Staff and the overall performance of the Dealership of the Dealership More