Maita Toyota of Sacramento

10,000 service Glove box was not put back in correctly. Customer service rep got the technician who did it and got it corrected. She was very good. Glove box was not put back in correctly. Customer service rep got the technician who did it and got it corrected. She was very good. More

Great Customer Service Priscilla was very nice, accommodating, and polite. Everything was completed promptly and when it was done, I received an immediate phone call. The pr Priscilla was very nice, accommodating, and polite. Everything was completed promptly and when it was done, I received an immediate phone call. The process was smooth and well organized. More

Great Service. I was very pleased with the service I received as I always have been when I bring my car in for maintenance. Everything was done promptly and efficie I was very pleased with the service I received as I always have been when I bring my car in for maintenance. Everything was done promptly and efficiently. Joseph, the service representative was very friendly and helpful. More

my car would not start. e It had actecd up for 2 days. I called Maita and they said to come in. It had happened before, a year ago. I am happy that when they said that it wo It had actecd up for 2 days. I called Maita and they said to come in. It had happened before, a year ago. I am happy that when they said that it would take awhile to check it out, they offered me a ride home with Uber. I left it overnight so that they could try a cold start. the only thing that worries me is that the only thing that was done on my car was that my grandson tighted a nut on the battery. Now, Maita or the security system business could not find any reason for the non start. More

Check engine Light One minor thing, when I arrived I was told to go to the second lane but that lane had a vehicle stopped near the entrance with no other vehicles ahead One minor thing, when I arrived I was told to go to the second lane but that lane had a vehicle stopped near the entrance with no other vehicles ahead of it so I entered the first lane. Brian checked me in and helpfully arranged for an Uber to take me home as the repair was expected to take longer than I was willing to wait. He called me once the problem was determined to be rodents with an estimate. The repair was completed within the estimated time. Brian quickly took my payment. There was about a fifteen-minute wait for my car after checking with the valet. A comment about the Uber service: I've never taken Uber before and admit that it is a bit more convenient than your previous in-house shuttle. The Uber drivers did arrive promptly. It, however, is a bit disconcerting to be driven by a driver with a breathalyzer installed. I am unclear on whether I should have been extremely distressed about it or comforted that at least he was not currently legally intoxicated according to the breathalyzer. The only complaint about the Uber driver on my return was that he had the thermostat set to about 90 degrees. I'd suggest that you contract with a real cab company with professional drivers possessing commercial drivers licenses. More

Service with a smile Can't say enough about the help and professional attention I received at Maita Toyota. They responded to my needs rather than wasting my time trying Can't say enough about the help and professional attention I received at Maita Toyota. They responded to my needs rather than wasting my time trying to sell me what they needed to sell. I emailed them and they responded quickly and we were off and running. When I arrived at the dealership I was met by the person I communicated with on email and they worked with me throughout the entire process leading to the purchase of a Toyota Highlander (2018). I didn't have to run the gauntlet of 5 or 6 sales persons. Each question and need that I expressed was met with courteous attention. Thank you Maita. I have met others who have dealt with your dealership and shared similar stories--something that I don't hear concerning other dealerships. I look forward to more business with you in the future. Mike Bradaric, Very satisfied customer More

Customer service Mel is knowledgeable and understand my needs (safety, pricing and convenience). Unlike other sales rep I worked with in the past, Mel seem interested Mel is knowledgeable and understand my needs (safety, pricing and convenience). Unlike other sales rep I worked with in the past, Mel seem interested in selling the car without concern if he makes good sales commission. We started our negotiation using the invoice price rather than MSRP and offered more discounts and deals. Comparing price with dealership in Washington, Mel is less expensive (by $400). Another dealership (California) is over $1500 in price. More

Service Overall Overall the service was fair to good because of the amount of time it took to take care of a minor problem. Steve Morris is an excellent service advi Overall the service was fair to good because of the amount of time it took to take care of a minor problem. Steve Morris is an excellent service advisor but he has no control of the time it took to get service. I have a hard time understanding why the service personnel cannot fix a seat belt without ordering a new one??? More

Accommodating Work on car took longer than anticipated and the gentleman helping me provided a rental car to help me. Was grateful for the use of the car for sever Work on car took longer than anticipated and the gentleman helping me provided a rental car to help me. Was grateful for the use of the car for several hours. More