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Maita Toyota of Sacramento
Sacramento, CA
5,361 Reviews
Maita Toyota is a full service Toyota Dealership. Offering New Toyota's, Certified Used Toyota's and Used Vehicles, conveniently located off Business 80 and Fulton Avenue exit. Our Service and Parts operations are full service, offering all aspects of complete vehicle servicing, and parts sales. Maita Toyota is family owned and has operated in the greater Sacramento area since 1988. Please visit our website at www.maitatoyota.com or give us a call at 916-481-0855. We look forward to serving you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,361 reviews
June 24, 2017
AWFUL-THEY ONLY CARE ABOUT THE MONEY THEY CAN GET [THEIR CUSTOMER SERVICE IS USELESS. THEY ONLY CARE ABOUT THE MONEY THEY CAN GET AND NOTHING ELSE. BE SURE NOT TO HAVE AN ISSUE WITH THEM BECAUSE YOU'L [THEIR CUSTOMER SERVICE IS USELESS. THEY ONLY CARE ABOUT THE MONEY THEY CAN GET AND NOTHING ELSE. BE SURE NOT TO HAVE AN ISSUE WITH THEM BECAUSE YOU'LL NEVER GET A RESPONSE IF IT'S NOT RELATED TO THEIR MONEY] So last Saturday (06/03/2017) I purchased a car at Maita Toyota of Sacramento. I called one of the sales representative (Robert) the day before, telling him about the car I'm interested in, and we have scheduled a time to meet. I was late, by the time I arrived he was busy with another client. He told me somebody else would assist me, but I waited for almost half an hour and nobody came. Eventually I called him again, this time he asked Chay to help me out. I've already discussed with Robert about a specific used car, but he didn't say a word about the car to Chay. So a lot of time was wasted because Chay took me to look at the new cars at first, and later couldn't find the specific car I asked for. I waited under the sun the whole time. IF THEY KNEW I WAS COMING, THEY SHOULD HAVE PREPARED THE CAR KEY AND KNOWN WHERE THE CAR WAS PARKED. I rented a car to go to Sacramento and the rate was timed hourly, so I was quite unhappy with all the time wasted. After I decided to buy the car, I found out I had to return my rented car to Davis before 7 pm. But a finance representative insisted that I should sign the paperwork and pay the money right away (it was like 6:30 pm). He was very unfriendly, and didn't even try to understand my situation. I FELT LIKE ALL HE CARED WAS THE MONEY. HIS SERVICE WAS AWFUL. I signed every paperwork in a rush, and didn't even know what I was signing. (Like there was a lot of service fees that the sales didn't tell me beforehand, I only found this out when I was at home checking what I signed) And eventually, I was fined an expensive fee because I returned the car late. After I signed the check, I told the unfriendly guy that I just transferred my money from saving account to checking account, so it might take a few days to process. He said a firm "NO" to me right away, and insisted that the money has to be cashed on Monday. I understand the situation, but he should have said it in a more polite way. Of course I've prepared enough money in my account before buying it and I'll definitely pay, but his attitude was like HE JUST WANTED THE MONEY AS SOON AS POSSIBLE, AND HE CARED NOTHING ELSE. I HATE THIS. I have been searching for cars for a while, and their service is the worst comparing to other companies. I've sent the above issues to the service department, but apparently they said it's the business of sales department, and they forwarded the email for me, but I never got a response. So they are fairly quick about the sales and finance department (because that's how they earn money), but when it comes to customer service, you're not gonna hear back from them forever. So be sure not to have an issue with them, because the customer service is useless. More
by b01504085
Employees Worked With
Sami Bolad, Robert Escobosa, CHAY KUO
June 24, 2017
Excellent service from Ben O. I have purchased cars from Maita Toyota in the past and have always had my cars serviced at Maita too. On this occasion I was able to trade in my Toy I have purchased cars from Maita Toyota in the past and have always had my cars serviced at Maita too. On this occasion I was able to trade in my Toyota and get a new Toyota with the features and in the color that I wanted. Ben O. provided excellent service. More
by Blueberry
Employees Worked With
June 23, 2017
Experience I swear this was the quickest car sale ever!! I am so happy to have my car now. Thank you guys, now part of Maita Toyota Family I swear this was the quickest car sale ever!! I am so happy to have my car now. Thank you guys, now part of Maita Toyota Family More
by Miles123
Employees Worked With
Mehdi Raza, Mario Aguiar
June 22, 2017
Great experience! After being hounded by another dealership, we went to the friendly staff at Maita Toyota. We let them know what we were looking for and let them know After being hounded by another dealership, we went to the friendly staff at Maita Toyota. We let them know what we were looking for and let them know our budget. After giving us some options - we made the choice to lease a vehicle. This is the first vehicle we have leased - but it could have been our 4th or 5th. Ben, Tony and Sami made the process very smooth and easy. They didn't try to sell us a more expensive vehicle and even found a way to get us in a newer vehicle for way less than a used. Our family is extremely pleased with the service we received from Maita Toyota. We can't wait to purchase (or lease) our next vehicle and we'll definitely be back to Maita! More
by Gerri
June 21, 2017
great experience! Laura was terrific. She was helpful, respectful and straightforward in negotiating my purchase. The financing process was also great--Honest, thorou Laura was terrific. She was helpful, respectful and straightforward in negotiating my purchase. The financing process was also great--Honest, thorough and fair. Maita beat every other dealers' price by a large margin. Thanks Ron! More
by BURMANANNE
Verified CustomerEmployees Worked With
Ron Wilson, Laura Chapman
June 21, 2017
Very helpful I will recommend this dearler to all my friends and my family they answer all my questions and I just buy this new car from this dearer thank you I will recommend this dearler to all my friends and my family they answer all my questions and I just buy this new car from this dearer thank you More
by Yao
Employees Worked With
June 21, 2017
Excellent experience I had a really good experience at Toyota and met really nice staff. Our sales person Robert Escobosa went above and beyond to ensure we received the I had a really good experience at Toyota and met really nice staff. Our sales person Robert Escobosa went above and beyond to ensure we received the best possible experience. He was patient, kind and thoughtful and we even talked about things off the record. We felt comfortable and did not feel pressured with buying a car. I would highly recommend this dealership and of course Robert! More
by Saphire
Employees Worked With
Robert Escobosa
June 20, 2017
Ben was great! Ben was my salesman and he was great. He was friendly but not pushy. We appreciated that he allowed us in the car alone to play around in the car. We Ben was my salesman and he was great. He was friendly but not pushy. We appreciated that he allowed us in the car alone to play around in the car. We didn't feel rushed either. Once we found a car we liked, Jay helped close the deal. Jay did the negotiating and he was one tough cookie! But we did come to a deal in the end. Once the papers were signed, Ben called to follow lip on some loose ends. Very attentive! More
by Moo
Employees Worked With
June 19, 2017
Mike Boyd and Maita are the Best We had been looking for another make of vehicle and decided to include the RAV 4 in our vehicle search. I was reluctant to contact Maita Toyota becau We had been looking for another make of vehicle and decided to include the RAV 4 in our vehicle search. I was reluctant to contact Maita Toyota because we had a negative experience there a number of years ago, but I'm glad we did. I got a very fair instant email price quote from Mike Boyd, test drove the car, loved it, quickly reached a deal and drove it home that day. Night and day different from our prior Maita experience, we're now some of your biggest fans, all thanks to Mike Boyd. More
by KCOLIVER
Employees Worked With
MIKE BOYD
June 18, 2017
Exceptional Customer Service I have purchased my vehicles from and have had my cars serviced at Malta Toyota since 1990/91. I have received exceptional service from the Malta emp I have purchased my vehicles from and have had my cars serviced at Malta Toyota since 1990/91. I have received exceptional service from the Malta employees year in and year out. JONNY DE LA CRUZ continues the Malta tradition of exceptional customer service. I purchased a Toyota Camry XLE V6 from Jonny on June 17th (2017). He was extremely personable and professional. He did all that he could and went out of his way to make my vehicle purchase a positive experience. Kudos to Jonny for his exceptional customer service and to Malta Toyota for making a great hire in this young man. I am a very happy customer ! ! ! More
by JoeG123
Employees Worked With
Jonny De La Cruz
