Maita Toyota of Sacramento

Routine Service on Truck I was well received when I arrived. Service was completed on time as promised. I especially liked the electronic check out and the text updates I was well received when I arrived. Service was completed on time as promised. I especially liked the electronic check out and the text updates More

Damaged my vehicle during 120K mile service My vehicle was brought in for 120K mile service. Upon pickup there was damage to the back hatch that I wasn't aware of until I drove the vehicle. My vehicle was brought in for 120K mile service. Upon pickup there was damage to the back hatch that I wasn't aware of until I drove the vehicle. More

maita Toyota is always my choice for car repair/maintenance Brian was awesome! Very professional and courteous. He explained all details of the repairs with information that I understood. Great employee! Brian was awesome! Very professional and courteous. He explained all details of the repairs with information that I understood. Great employee!! I would always recommend Maita Toyota and Brian More

Exemplary customer service Luis exemplifies what the true definition of customer service is. He’s empathetic and actually makes them feel like they their needs matter. He his bi Luis exemplifies what the true definition of customer service is. He’s empathetic and actually makes them feel like they their needs matter. He his bilingual and attends you in a very cordial manner. More

Oil change/purchase of new tires Marlon is very friendly and has the best customer service experience. Goes above and beyond to make it possible for what ever needs to be fixed in my Marlon is very friendly and has the best customer service experience. Goes above and beyond to make it possible for what ever needs to be fixed in my RAV4. Extremely helpful and explanatory regarding services that need to be addressed in RAV4. More

Excellent Customer Service I purchased a used 2016 Acura RDX from Maita Toyota. I am happy with the vehicle but still trying to get familiar with it. As far as Maita Toyot I purchased a used 2016 Acura RDX from Maita Toyota. I am happy with the vehicle but still trying to get familiar with it. As far as Maita Toyota's staff, my dealings with Soney Vasquez, Roy Prasad, Frank Remeneski, and other staff members I came across were professional, cordial, and exceeded my expectations. A special Thanks to Soney who attempted to answer all my questions, alleviate my concerns during the process, and delivered the RDX to me since my elderly Mom is not driving any more. My only complaint was the time that me and my Mom spent to complete the deal was too long. We were at Maita Toyota from 4:30 PM to 8:45 PM. First, the RDX was being transferred from Maita Chevrolet in Elk Grove. The Maita driver got caught in rush hour traffic on 99 so we had to wait for the RDX to arrive. After doing a test drive and visual inspection, it was close to 7 PM. Once we completed the initial paperwork, we had to wait for Roy to become available. Once we met with Roy, everything went smooth except for the credit card payment ... the network went down so no credit cards could be processed. I ended up coming back the next day during my lunch break to complete that along with a few other items that Soney took care of for me. Please note Maita Toyota's cafe also shuts down in the late afternoon/early evening so we never had a chance to get some food unit after we left. More

Service was thorough and complete. service work completed as promised. The wait time was minimal. enjoyed complimentary coffee, donut holes. The service rider answered all my maintenan service work completed as promised. The wait time was minimal. enjoyed complimentary coffee, donut holes. The service rider answered all my maintenance questions regarding my vehicle professionally. He was knowledgable More

Excellent customer service Excellent, knowledgeable and respectful customer service. I am happy and satisfied with the outcome of the service that I received. Wait time is minim Excellent, knowledgeable and respectful customer service. I am happy and satisfied with the outcome of the service that I received. Wait time is minimal, Eddie answers alll my questions...he always extends excellent customer service More

Horrible Two xxxx hours just for a tire rotation and told me i dont need a oil change when my car almost hit 5000 miles. Ridiculous Two xxxx hours just for a tire rotation and told me i dont need a oil change when my car almost hit 5000 miles. Ridiculous More

Piss Poor We went in to pick up the car after service and my wife felt rushed and uncomfortable. No one explained what work was done to the car and did not eve We went in to pick up the car after service and my wife felt rushed and uncomfortable. No one explained what work was done to the car and did not even provide a copy of the worksheet as to what was done. More