Maita Toyota of Sacramento

We sat there for 3 hours just for them to tell me they needed to order a part. Really for the eyeglass holder they should have see that within 15 minutes it is not like it is a mechanical part that they needed to order a part. Really for the eyeglass holder they should have see that within 15 minutes it is not like it is a mechanical part that they have to get into. More

CJ (sales) was very helpful , unfortunately he was faced with a difficult situation since I had to leave abruptly due to a serious medical condition. When I returned, CJ made sure that all my questions were with a difficult situation since I had to leave abruptly due to a serious medical condition. When I returned, CJ made sure that all my questions were answered and all my concerns resolved. Initially, I had a problem with the JBL subwoofer and needed to take the new Camry to the service department. Junko Case was amazing! She really was my advocate and helped me pin point the issue and made sure it was resolved. At first, the service team re-adjusted the fader and bass and thought all was OK..but the rattle was still there and I was not satisfied. It was at this point that I asked CJ to intervene for me. He asked the service supervisor to come look at the issue, since we now had it pinned down a little better. Val was awesome! He and his team came up with a creative solution to the issue (rear packing tray poorly packed resulting in a buzzing/vibration noise even with volume at only 10-15). When I returned to pick up my car, again Junko stepped in to make sure things were right and I was happy. I very much appreciated your staff ..I very much felt that I had true advocates who were working hard to be sure I was truly happy. So...a BIG SHOOT OUT to CJ, Junko, Val and the service team! Thank you. More

Nice employees and great job! Prices were a little high for an oil change. I would come back again. The social distance waiting area was nice. for an oil change. I would come back again. The social distance waiting area was nice. More

Lee was great in service dept., but still dealing with fogged up windshield on inside when conditions cold and lots of moister in air. Val said it was towels but that's not it. fogged up windshield on inside when conditions cold and lots of moister in air. Val said it was towels but that's not it. More

I got in slightly late, but that was not a problem. The tire pressure was increased as I requested to my specifications. I was treated very well and got out in good time. tire pressure was increased as I requested to my specifications. I was treated very well and got out in good time. More

Pedro was insightful honest friendly patient and attentive! I Love my Toyota Tacoma and ALWAYS know it is in the best hands with you guys! Thank you Toyota 😃 attentive! I Love my Toyota Tacoma and ALWAYS know it is in the best hands with you guys! Thank you Toyota 😃 More

Shannon was very rude, inconsiderate, and hostile. I don’t plan on returning to your site again. You just lost a loyal customer. Very disappointing. don’t plan on returning to your site again. You just lost a loyal customer. Very disappointing. More

You need to get a louder PA system I never heard my name called was there 3 hours found out my car was done in 1 hour I told service guy I would wait for car. You really need new PA system something that ca called was there 3 hours found out my car was done in 1 hour I told service guy I would wait for car. You really need new PA system something that can be heard over the TV. More

The staff has always been helpful here. My last visit was even better. Service fixed my check engine light and traction control and I feel like I wasn’t taken advantage of which has been my experience a was even better. Service fixed my check engine light and traction control and I feel like I wasn’t taken advantage of which has been my experience at other dealers. More

Karina & Jorge we’re friendly, efficient, and knowledgeable. I was very pleased with how they handled my car’s need for new tires and explained everything the service department would be doing fo knowledgeable. I was very pleased with how they handled my car’s need for new tires and explained everything the service department would be doing for my regular maintenance and the new tires. I recommend both of these service personnel to anyone. Maita Toyota is fortunate to have these excellent employees helping customers and representing the dealership. More