Maita Toyota of Sacramento

Tom Her was great at listening to my particular needs and trying to fit the right vehicle and financing to my budget. The Sales manager Scoot and financial agent Roland were also great. trying to fit the right vehicle and financing to my budget. The Sales manager Scoot and financial agent Roland were also great. More

Service has changed a lot in the last few years, not for the better. All the tech improvements have not made a good impact on customer service. the better. All the tech improvements have not made a good impact on customer service. More

Bryce Shibata’s CSR skills hits the stride of Maita’s reputation for excellent customer service. reputation for excellent customer service. More

Everything was fine enough, however when I checked out to get my car two separate employees took my paperwork back in to the service advisor desk. Evidently, there has been an issue with people not paying an get my car two separate employees took my paperwork back in to the service advisor desk. Evidently, there has been an issue with people not paying and getting their cars. My service was covered so the paperwork showed $0. However, there should have been a “Paid” stamp I learned. The first lot porter went back to the desk and I am assuming got a verbal ok. When my car was pulled around, that porter took my paperwork again and then came back with the “Paid” stamp on it. More

Was looking for a 2026 Wind Chill Pearl Land Cruiser (Land Cruiser Trim) w/ Black Leather Interior + all the bells & whistles (Premium Package, etc...). If anyone has tried to filter this combo within a (Land Cruiser Trim) w/ Black Leather Interior + all the bells & whistles (Premium Package, etc...). If anyone has tried to filter this combo within a 500 mile radius anytime recently, "Good luck with that." I was using apps like Cars.com, etc..., but I found a lot of these dealers would advertise a similar vehicle on their site, but "View vehicle on dealer website" would either be a 404 or another vehicle (different color/trim) + a nice markup above TSRP / bait-switch. I DID NOT find this vehicle on cars.com. I was literally manually visiting websites from the East Bay to Monterey/Salinas/Seaside (markup is OUTRAGEOUS) & from East Bay to Sac, etc... Maita's website happened to have the exact config I was looking for, but all the images were broken links. I reached out via the Site & was immediately contacted by Internet Sales (Ryan Scott). Ryan was OUTSTANDING. Very helpful & (me having to drive in from the East Bay) was also empathic & mentioned that the vehicle wasn't even ready for sale (literally arrived off a boat an hour prior) & still required PDI (Pre-Delivery Inspection). As a result (though you can't technically hold a vehicle), I had a little time to secure a slot the following day, provided I share info (DL, Registration, Insurance, etc...). I even provided (in advance) details of my trade (a spotless/meticulously maintained & paid-off Tundra TRD Off-Road CrewMax w/ a ton of functional upgrades/enhancements, etc...), which they were able to tentatively state that the #'s I shared (appraised from other dealerships) seemed on-par, assuming it checked out when I arrived... Made the trip to Sac the following AM & was immediately greeted by Ryan. Hopped in the Land Cruiser for a test-drive & all checked out, so next steps were paperwork... Considering (unlike my initial experience w/ Toyota in Milpitas) the vehicle was a no-haggle TSRP price, so no room for negotiation. I had already been pre-approved through my bank for what I assumed was a decent rate considering, but the Finance Manager (Brett Brophy) basically put my #'s to shame through Toyota Finance (& even got a decent $ on a Platinum Extended Warranty). Ryan Scott went above & beyond, working with me late afternoon/evening the day prior to the sale, along with ensuring my drive from the East Bay wasn't in vain (assuming someone purchased the vehicle from under my feet). He even worked w/ Service to ensure PDI was done/aligned with my arrival, etc... This vehicle was a Birthday gift for the Wife & I have to thank Ryan Scott & Team for making this very challenging/exhausting ordeal of searching for "the perfect vehicle" a reality... Ryan even followed up w/ a Thank You + VIP pricing for accessories (which I immediately used, for things such as Illuminated Door Sills (First DIY upgrade I did), along with a Multimedia Screen Protector, Black Badge Overlay for the only chrome badge remaining "I-Force Max," as well as a Cat Shield™ By Millercat... The "other upgrades" I did on my own (at the request of the Wife) w/ the MR703 (from Method) + Wildpeak A/T4W... Done for now (w/ the exception of Ceramic & potentially PPF) & vehicle looks STUNNING... I cannot recommend Ryan Scott enough... I mentioned above, but he went above & beyond ensuring I was not wasting my time or $ (even sending follow-up emails w/ the build sheet + a personalized intro video, etc...) / not to mention I got the $$$ on my trade (even beating my previous appraisals)! I also mentioned the vehicle was for the Wife's Birthday, so Ryan even grabbed a giant bow & put it on the hood, so I could take some pics... Thanks again, Ryan & Team @ Maita Toyota Sacramento! 5 Stars are not enough... To quote Arnold in The Terminator, "I'll be back..." More

Everyone was courteous and helpful. They took care of everything efficiently. La la la. La They took care of everything efficiently. La la la. La More

Maita provided great customer service in a friendly and expedient manner. They also provided a loaner as the service was going to take most of the day. expedient manner. They also provided a loaner as the service was going to take most of the day. More

Courteous people… clear explanation of work done and cost of repairs. Pleasant atmosphere in waiting area with snacks or lunch available for purchase. Positive experience. of repairs. Pleasant atmosphere in waiting area with snacks or lunch available for purchase. Positive experience. More

The dealership was very nice to work with considering of the situation of my broken vehicle that was used as a trade in. the situation of my broken vehicle that was used as a trade in. More

As usual, verything went smoothly. Was able to make appointment easily and communication was excellent. Was able to make appointment easily and communication was excellent. More