Maita Toyota of Sacramento

Sales people we fine. The 2.5 hr wait for an oil change is not. Why make an appointment and pay twice the going rate to wait 5x longer than needed? Waste of time. is not. Why make an appointment and pay twice the going rate to wait 5x longer than needed? Waste of time. More

Worse service experience I ever had at Toyota. Service advisor Priscilla never called with any updates, I had to call in myself to check on status. She lies, says the car will take max 3 hours for a brake advisor Priscilla never called with any updates, I had to call in myself to check on status. She lies, says the car will take max 3 hours for a brake job but took over 6 hours. Didn't do anything else we asked them to do. Never going back to this location. This isn't the only bad experience I had with this location. I gave them 3 chances to change my mind but all 3 times has been all bad experience with them. Never going back, finding a new Toyota shop to go to. More

The service person had no idea about this factory "recall," even though the service was schedule by the service department manager two weeks earlier and parts were ordered. The repair was done with "recall," even though the service was schedule by the service department manager two weeks earlier and parts were ordered. The repair was done within the six hours estimated, and I was pleased that after they replaced the fuel tank and the fuel gauge sender unit that they completely filled up my vehicle with gas before returning it to me. Of course, they had to way to test whether the fuel indicator was working properly unless they filled it up. More

Always happy with the service and information provided. I had no appointment so left car, but it was ready before 5. Lisa was friendly and helpful! had no appointment so left car, but it was ready before 5. Lisa was friendly and helpful! More

Been coming here for quite some time now initially with my Tacoma and now with my RAV4. I have to say that this latest visit wasn't the best because of the time it took for a routine oil change (nearly 4 h my Tacoma and now with my RAV4. I have to say that this latest visit wasn't the best because of the time it took for a routine oil change (nearly 4 hours this time), but as expected the service was thorough. Also it was disappointing that the car wash was inoperable. Qerim was friendly enough and knowledgeable, but unlike other service advisors he did not keep me posted on the status of my vehicle. I had to inquire with him myself whereas in the past I've received text messages as the service progresses. After not hearing anything for three hours I asked him how much longer it would be. He indicated he would let me know but I was eventually called to the counter by a different advisor for checkout. This made me wonder if my car had been sitting there completed and I was lost in the mix somehow. I still plan to come here for service next time but if I encounter a similar experience I may look to another Toyota service center. More

I had a car accident in 2016 and had to replace my car. I wish I had not purchased from this dealership. I got the service package (don't let them strong arm you into that) and I hate it. It is a night I wish I had not purchased from this dealership. I got the service package (don't let them strong arm you into that) and I hate it. It is a nightmare of a wait every time and part of the package was a carwash with service. There is always an excuse that they cannot do it. First it was the drought. When that was over the carwash was broken. It has been broken for years. Hate this place. The service team member that I worked with was nice. More

I came in on one of the busiest days of the year due to the State Holiday. Even with that everyone was super friendly, helpful and the maintenance appointment was complete in just over an hour and a half. the State Holiday. Even with that everyone was super friendly, helpful and the maintenance appointment was complete in just over an hour and a half. More

The wait was a little longer than would have liked, but customer service was great. Very complete run down on what was checked Everyone wore masks and social distanced. customer service was great. Very complete run down on what was checked Everyone wore masks and social distanced. More

Outstanding service department. I bought my 2015 camry hybrid new at Maita and have brought it in every 5,000 miles for checkups and now have 80,000 miles. The employees always explain very thoroughly ex hybrid new at Maita and have brought it in every 5,000 miles for checkups and now have 80,000 miles. The employees always explain very thoroughly exactly what they will do, and an estimate of how much it will cost and how much time it will take. They do all this in a professional and friendly manner. Great job!!! More

Very good service department. The wait time was a slightly longer than usual but overall a good experience. Jason, my service advisor was very helpful. slightly longer than usual but overall a good experience. Jason, my service advisor was very helpful. More