Maita Toyota of Sacramento

Service was efficient. Check in was courteous and thorough. Left some trash in the front seat when car was finished and delivered to me. Check in was courteous and thorough. Left some trash in the front seat when car was finished and delivered to me. More

They couldn’t fix my AC and they still charged me and refused to refund me. refused to refund me. More

Overall, the service was ok. It was slow and took longer than expected. I had a text telling me my vehicle was ready at 1:52pm but I couldn't get it until past 3:30pm. I was off It was slow and took longer than expected. I had a text telling me my vehicle was ready at 1:52pm but I couldn't get it until past 3:30pm. I was offered a $300 diagnostic fee for a tire light that "was not going off" but we all were pretty certain would reset itself once it had been driven. The light was off before I even got in the vehicle. I am guessing they did not even move the vehicle and decided to suggest the diagnostic. My company is willing to do all of the suggested maintenance on our vehicles, but random $300 charges is insulting. More

Maita Toyota of Sacramento are always attentive to my needs with efficient and communicative service. needs with efficient and communicative service. More

Everyone was courteous and professional. Explained the process well and kept me informed of the progress. Explained the process well and kept me informed of the progress. More

I came here to prep for a long distance road trip, and feel much more secure now thanks to the staff. feel much more secure now thanks to the staff. More

I never met Val Valadez. But Christian Cruz and Dominick in Finance were amazing! This was the best vehicle purchasing process I have ever had. I am out of the area but if But Christian Cruz and Dominick in Finance were amazing! This was the best vehicle purchasing process I have ever had. I am out of the area but if I can make it worth the value, I would definitely buy another vehicle from Maita Toyota. More

Communication regarding pick up could have been better. In the morning, I alerted the person helping me that I would need an uber/lyft to pick up my car and was told to call. I was not given a specific n In the morning, I alerted the person helping me that I would need an uber/lyft to pick up my car and was told to call. I was not given a specific number to call, so I just called the Service Department. When I called at 3 PM for an uber/lyft, no one could help me live, so I left a voicemail message. No one called me back. I called again at 4 PM and was directed to voicemail again. I did not want to leave a message again. It took 2 more calls to get a live person and after being put on hold for a few minutes, I was told that she had to go look for the person who could help me and that she would have them call me back. I got a call back quickly, which was good, but when I said I needed an uber/lyft, I was then told "it's kind of late; we close at 5". I was annoyed by this, as I had called at 3 PM for the Uber, and said as much. When I picked up my car at around 4:30 PM, and after I paid, I was told to watch for my car outside. I went outside. After a few minutes, an employee approached me, checked if my car was coming, and I learned that the request for my car had not been made! I began to wonder how long I would have stood there waiting in the heat. Maita Toyota has a lot of employees and I am happy with the maintenance of my car, but not happy with the service on Monday, August 5. Thank you. More

They honored a written estimate for a 30k mileage service. Appreciate the integrity. Thank you very much. service. Appreciate the integrity. Thank you very much. More

Excellent job with good communication. Timing is good. Price can be better, if reviewed, that will be great Timing is good. Price can be better, if reviewed, that will be great More