Maita Toyota of Sacramento

Great car buying experience from start to finish with the purchase of our new Toyota Grand Highlander Hybrid! purchase of our new Toyota Grand Highlander Hybrid! More

I strongly recommend it, very standard and good quality! I have recently visited there, very different experience I have recently visited there, very different experience More

Friendly, helpful and prompt. Very comfortable lounge for waiting for routine repairs. Looked out for getting the work right and keeping the price down. Very comfortable lounge for waiting for routine repairs. Looked out for getting the work right and keeping the price down. More

When I scheduled the routine maintenance, I was told it would take 60-90 minutes. Based of this I elected to wait there. Upon turning the car in, I was told by the service rep that it would be 1.5-2 hours. would take 60-90 minutes. Based of this I elected to wait there. Upon turning the car in, I was told by the service rep that it would be 1.5-2 hours. It eventually took close to 2.5 hours and at that time they recommended additional maintenance (tire replacement and air conditioner filter replacement) with an estimate that these items would take at least an additional 2 hours. More

I showed up to my appointment right at the scheduled time. I waited outside my car for 10 minutes and nobody came out or acknowledged I was there: I walked inside to ask and they said someone would be r time. I waited outside my car for 10 minutes and nobody came out or acknowledged I was there: I walked inside to ask and they said someone would be right there. After another 5 minutes of nothing I started to get nervous because there’s a 15 minute grace policy and now I’m passed that. Finally the service person came out and checked me in himself- which was nice because that probably wasn’t his job. They quoted me about 90 minutes which was fine, around 2 hour mark I walk over and i see my truck sitting there done. I assume I didn’t get the text, so I ask the desk and they say they’re just waiting on paperwork. I sit for 20 minutes as my truck is right there. The girl at the desk was nice and went back to wherever the office is to Try and expedite because it had been such a long time. Lots of unnecessary waiting. Not sure if staffing is an issue here. I usually go to Roseville for my maintenance, and was hoping this would work out because it’s closer to me. More

My recent experience gives me pause about Maita’s considerations for the customers perspective, time and objectives. considerations for the customers perspective, time and objectives. More

I have requested to speak to a manger multiple times but no one calls me back. I have left voicemail messages and still no response. This place just wants my money. No customer service at all. no one calls me back. I have left voicemail messages and still no response. This place just wants my money. No customer service at all. More

They are nice & helpful. .Friendly will answer if you asked question.Above maita toyota the best.. .Friendly will answer if you asked question.Above maita toyota the best.. More

As usual, the Maita staff was excellent. However, I was bringing my car in for a routine 15,000 mile check up, which excludes an oil change. It took almost TWO HOURS to get my car back and However, I was bringing my car in for a routine 15,000 mile check up, which excludes an oil change. It took almost TWO HOURS to get my car back and I was slightly late for a subsequent appointment! Based on prior experience at Maita, I was expecting to be out in about half that time. They said they were short-staffed, but they should let their customers know IN ADVANCE what the time commitment would be - The service dept. staff should tell those who phone for an appointment what the time allowance should be. For those booking online, Maita should send a email to advise the customers. Best of all, hire some more service people. More

Great service. I really like the express lane for oil change. It used to take me 2-3 hours to get an oil change and I hated going in. Now I lace the quick turn arou I really like the express lane for oil change. It used to take me 2-3 hours to get an oil change and I hated going in. Now I lace the quick turn around time. More