Maita Toyota of Sacramento

Customer service was beyond what I expected. John kept me informed every step of the way John kept me informed every step of the way More

Jonny was an amazing person to do business with, the dealership as a whole was not as easy. I still got talked into something I didn’t want by others. dealership as a whole was not as easy. I still got talked into something I didn’t want by others. More

Ryan from Sales did an excellent job of making the whole process smooth! We were in and out quick and got what we wanted. process smooth! We were in and out quick and got what we wanted. More

Really nice and accommodating. Wish they had more options for what I was looking for Wish they had more options for what I was looking for More

Great dealer was in and out no hassle no pressure , didn't buy anything that I didn't want to buy straight forward salesmen provided what I asked for . didn't buy anything that I didn't want to buy straight forward salesmen provided what I asked for . More

Great dealer ship smooth transactions I will definitely but my next Toyota here. thank you very much. also thanks to Jonny in sales. but my next Toyota here. thank you very much. also thanks to Jonny in sales. More

Here is a clear, strong bad review you can post: ⸻ ⭐️ 1-Star Review I had a very disappointing experience at Maita Toyota. I went in for a simple tire inspection, which somehow took f post: ⸻ ⭐️ 1-Star Review I had a very disappointing experience at Maita Toyota. I went in for a simple tire inspection, which somehow took four hours. After the long wait, they told me only one tire needed to be replaced. I trusted their inspection and bought a new tire. But right after that, they told me I actually needed to buy another tire as well. If that was the case, why didn’t they tell me during the first inspection? Their lack of communication and professionalism wasted my time and money. To make things even worse, I ended up leaving with a flat tire, even after all the inspections and recommendations. This is completely unacceptable. I expected better service from a dealership like Maita Toyota. I will not be returning, and I do not recommend their service department to anyone. More

Too long a wait I didn't like waiting for this long please fix the time waiting please fix the time waiting More

I had a fantastic buying experience at Miata Toyota. The vehicle I purchased was competitively priced and the trade-in value was among the highest offers I received. Everyone was warm, friendly and prof The vehicle I purchased was competitively priced and the trade-in value was among the highest offers I received. Everyone was warm, friendly and professional. Finance wasn’t high pressure and the entire experience, including text drive, took less than two hours. Overall an exceptional experience. More

I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More