Maita Mazda

Good service and took my car at the appointed time. I moved from Ohio and thus am making comparisons to the dealership I used there. In Ohio, I was always asked if I wanted the car washed; was told t I moved from Ohio and thus am making comparisons to the dealership I used there. In Ohio, I was always asked if I wanted the car washed; was told this is not offered at Maita. When I purchased the car in Ohio, they recommended having the key fob batteries replaced proactively when the car was in for regular service. When I requested this at Maita, I was first told that I should wait until the car detects a low fob battery. I explained that this may happen at an inconvenient time and place and as the batteries are not all that easy to replace, I preferred them to be replaced at the time of service. The staff ultimately agreed to do this. I like the video the mechanic provides; however I think it does not replace the mechanic coming out for a quick chat to answer any questions, More

Excellent customer service. Very friendly atmosfere. Would recommend this place to everyone, wont be disappointed. i will be coming back here again to service my car. Very friendly atmosfere. Would recommend this place to everyone, wont be disappointed. i will be coming back here again to service my car. More

Sargon was a pleasure to work with! Friendly, not pushy typical salesman type. I really appreciated that about him Friendly, not pushy typical salesman type. I really appreciated that about him More

I have given this dealership a 5 star rating within the last month. However, I don’t quite understand what happened in the service department on Tuesday. I had an 11am pre-inspection scheduled that was s last month. However, I don’t quite understand what happened in the service department on Tuesday. I had an 11am pre-inspection scheduled that was supposed to take only 2-3 hours to complete. Since I hadn’t heard back from the service department by 3:45pm I called to see if the inspection had been completed. Unfortunately, my service advisor told me that the repair center had gotten backed up and they were getting ready to inspect my vehicle within a few minutes. I would have appreciated a phone call as sows they were aware of the wait. That way I could have rescheduled. After I paid for the pre inspection at Maita Mazda, I arrived within 5 minutes of the selling auto dealership before their closing! This 3 hour appointment extended to a 6 hour appointment, which wasted my entire day. More

I got the get 3 tires and then the 4th at $1 promo. Christian, the SA, was very helpful to explain what was needed (like alignment) and he said that it is good to not do it for now because there is Christian, the SA, was very helpful to explain what was needed (like alignment) and he said that it is good to not do it for now because there is no problem with the alignment. More

The maintenance service was fine, but the wait for my car was two hours—much longer than usual. I was told you were one tech down, and I noticed the waiting room was full of others waiting for their cars. was two hours—much longer than usual. I was told you were one tech down, and I noticed the waiting room was full of others waiting for their cars. I had a 8:15 am appointment, and would have appreciated being told upfront that it would be a longer than normal wait. More

Been taking my car here since it was purchased at this dealership (it's a 2015 Mazda 6). Great customer service! Like the use of the video showing what was serviced/problem areas, etc. Will continue to re dealership (it's a 2015 Mazda 6). Great customer service! Like the use of the video showing what was serviced/problem areas, etc. Will continue to return for scheduled maintenance until I move outta state. Thank you! More

The employees always provide great customer service on every visit and are really good at explaining things to me. every visit and are really good at explaining things to me. More

Service could not fix the car and did not want to continue to work on it. They wanted us to drive it until the def sensor disabled the car and then have it towed back to the shop. We find this unacce continue to work on it. They wanted us to drive it until the def sensor disabled the car and then have it towed back to the shop. We find this unacceptable and are considering our legal options. What do you think?? More

Always courteous, helpful, and professional in providing service and feedback for my Mazda 3 sedan. service and feedback for my Mazda 3 sedan. More