Mahwah Ford

Our most recent experience was my family's third with Chris and the team at Mahwah Kia. I leased a Kia Optima for myself in 2011, a Sorento for my wife in 2012, and another Optima for myself just a shor Chris and the team at Mahwah Kia. I leased a Kia Optima for myself in 2011, a Sorento for my wife in 2012, and another Optima for myself just a short while ago. Having shopped for cars in the Tri-State area for over 20 years, I can say that our experiences at Mahwah Kia have been without equal. The staff treated us as if we were their first and only customers, which I am certain is a primary reason why the dealership has been in business for 50 years. Their prices, customer service and professionalism are unmatched. Most importantly to us, though, each transaction was smooth, requiring only two visits - one to pick out a vehicle / work out the financing and another to take delivery of the car. And this was despite the fact that each transaction was unique (one standard lease, one lease with a trade-in, and one early lease termination.) We have in the past and will continue to refer friends, family and colleagues to Mahwah Kia. And, needless to say, we will not buy or lease a car at another dealership. More

my overall experience at mahwah ford was exceptional. from the moment i walked through the door to the moment i drove away with my new car. i was treated like family and taken care of very well. i shopp from the moment i walked through the door to the moment i drove away with my new car. i was treated like family and taken care of very well. i shopped around for different prices elsewhere and they definitely gave me the best deal. i would recommend them to anyone. More

This is not an honorable company. My wife and I came to this dealer to purchase a used car and at that time Jim Hogue seemed to be a nice person. I later found out that he is a liar. When I asked him if th this dealer to purchase a used car and at that time Jim Hogue seemed to be a nice person. I later found out that he is a liar. When I asked him if these cars are inspected before they sell them to customers, he replied that Mahwah Ford would not jeopardize their good reputation by selling cars that were not first inspected and the cars were in good working order. I took the car to be inspected and found many unsafe problems with the vehicle (over $800.00 dollars worth of problems). When I informed Joe Carley Sr. of the above he admitted that they do not check vehicles for safety before they sell them to customers. WOW! This was a lesson learned by my wife and I but way to go Mahwah Ford. This is another example of dishonesty by these car dealers. Eve6ix@gmail.com More

Jim, the salesman offered us terms for the lease of a 2013 Ford Escape. He wrote them down. We discussed them and confirmed exactly what the terms were that were being offered. We then went and shopped 2013 Ford Escape. He wrote them down. We discussed them and confirmed exactly what the terms were that were being offered. We then went and shopped 5 other manufacturers and decided that the Escape was the vehicle we wanted. We returned to Mahwah Ford and the salesman, Jim and the manager, Aaron refused to honor what they had offered and sought thousands of dollars more than what was originally offered - both in "up-front" money and in monthly payments - for the vehicle. Aaron was arrogant and nasty, gave a lame excuse for offering something that he was not honoring and showed no care or remorse for how we were mislead. We acquired the exact vehicle we wanted from All American Ford for a much better price, with much better treatment. More

Just awful! I took my Explorer in for new brakes, paid $1,000 and as soon as I leave dealership I hear a lot of road noise. They omitted to check and fix wheel bearings. Now I have to do the job over, but $1,000 and as soon as I leave dealership I hear a lot of road noise. They omitted to check and fix wheel bearings. Now I have to do the job over, but not with them. Ever! More

Already being way beyond frustrated with the transmission issue (failed Torque Converter) with my 2005 Ford Freestar, the visit to Mahwah Ford this afternoon to submit paperwork for reimbursement of already issue (failed Torque Converter) with my 2005 Ford Freestar, the visit to Mahwah Ford this afternoon to submit paperwork for reimbursement of already paid repair work ($2500 at that), just put the rotten icing on an already very rotten cake (the purchase of my Freestar through this dealer was appalling). The attitude I received upon walking into the Service Department door from Bill Capone truly made me want to slap the guy, real hard. Apparently, I "interrupted" his lunch and he certainly and very clearly made it known that I did so. Pretty much made me feel like "How dare you walk in through an open service department door while I am eating my lunch?" He was even so kind to show me what he was eating, just to make it clear the importance of his task at hand. He told me to come back after he was done and he will "try" to assist in getting a reimbursement for the failed Ford part. What a wonderful suggestion. I am already taking my lunch time (not eating) to deal with such a pathetically handled situation to begin with, and he tells me to come back after he is done eating his lunch. What phenomenal customer service...kudos to you Bill! I ended up walking out on him so he could finish eating his lunch and plan on taking my business elsewhere. It really is no wonder, thanks to people like Bill Capone, that outsourcing of customer service is becoming such a popular choice. Thanks again Bill! Another customer lost. But not that it matters to Ford, we are all just a little teeny tiny number in their big fat wallet! More

What a pleasant experience. VERY friendly and very helpful. I just left my long time dealer and will be bringing all of my friends, Family, as well as service vehicles to Mahwah Ford. All employees we helpful. I just left my long time dealer and will be bringing all of my friends, Family, as well as service vehicles to Mahwah Ford. All employees went out of their way to help me out and I am very grateful to the team. Thanks again for everything. Mike More

Service manager rude, condescending, and needs a lesson on how to deal with customers and potential customers. Have had 2 separate dealings with him many months apart . . . both ended with me leaving, u on how to deal with customers and potential customers. Have had 2 separate dealings with him many months apart . . . both ended with me leaving, unhappy, and spending ZERO $$$ at your dealership--although I had fists full of money, ready to do so BOTH times. Ended up buying a brand new 2012 from another dealer. I will not return a third time. More

Bamboozled, deceived, and flat out lied too are just some of the ways that I felt we were treated between the Sales and Service department. There was a lot of finger pointing with no results except for the of the ways that I felt we were treated between the Sales and Service department. There was a lot of finger pointing with no results except for the fact that three customers were lost that day, me and my in-laws that went to Wayne Ford the next day and purchased two new vehicles. There is no integrity among the two departments whom like to play a finger pointing contest instead of meeting the needs of the customer. Purchased the vehicle used with 54,000 miles with in the first year it took 3 visits to repair a power window on the driver side front which I am still not satisfied and the transmission went and the "problem" was stated to be debris in the transmission. There service department preformed all the routine maintenance to this vehicle, then the sales department claimed that we signed a paper that we turned down extended warranty, which when confronted they could not come up with. We only had the vehicle for 14,000 miles. More

We had a recurring problem with our older but low-mileage Ford Focus that several other dealerships could not resolve yet had no problem charging us. Bob's crew found it immediately and it turned out to be a Ford Focus that several other dealerships could not resolve yet had no problem charging us. Bob's crew found it immediately and it turned out to be a low-cost fix. Thanks! More