Mahwah Ford

Top notch service and attention to detail I find car shopping these days a daunting experience- there are so many options - Engine size - seating capacity - safety features - and different man I find car shopping these days a daunting experience- there are so many options - Engine size - seating capacity - safety features - and different manufacturers have different names for each option. I was searching for a replacement vehicle for my 2006 Ford explorer which has lasted 215k miles. I shopped at a number of competitor Manfacturers in the area as well. My decision to purchase the Ford Escape SE was a direct result of my interaction with Dave Saunders. Dave's knowledge of the inventory available - options for purchase and attention to the small details - was refreshing. Dave stayed late to help me look at vehicles - stayed late to work on paperwork - he accommodated My hours and treated me with the upmost respect. In fact all of the people at Mahwah Ford with whom I dealt were all friendly and professional. I am very happy with my purchase and my experience with Mahwah Ford. More

Why shop at any other Ford dealer?! Best car shopping experience - twice in two years. David Saunders doesn't fool around - knows what I want, gets what I want. The "dreaded" closing pro Best car shopping experience - twice in two years. David Saunders doesn't fool around - knows what I want, gets what I want. The "dreaded" closing process is quick, painless and appreciated. If you're looking at a Ford - your search needs to go no further than Mahwah Ford. Ask for David Saunders. More

Dishonest Sales and Unethical Walked into the dealership and negotiated a deal on a used 2011 Explorer. I had my financing arranged with my bank (one they use) and told the sales p Walked into the dealership and negotiated a deal on a used 2011 Explorer. I had my financing arranged with my bank (one they use) and told the sales person not to run my credit and put multiple inquiries on my credit record. He said they just needed to have me fill out the credit app for their use. They lied. Ran my credit to 9+ banks and dropped my score 3 points. I didn't find this out until after I left the dealer. I called my bank and complained about the experience and my bank called the sales manager (Aaron), which obviously pissed off the bank. My bank told me to return the vehicle and go find another dealer. I received a call from the sales manager and he said my bank refused to finance the vehicle and he was going to report the vehicle as stolen. This is how this company treats their customers. With dishonest and unethical, rude experiences. I took the vehicle back and left keys with the F&I manager. I then received another rude call from the general manager saying if we didn't return the vehicle, he was going to report it stolen. Anyone in the area looking to buy a car, don't go here and be treated as a criminal. More

Worst ever I wish there was an option for no stars for this place. We attempted to return a lease that was obtained from all American ford. According to our sale I wish there was an option for no stars for this place. We attempted to return a lease that was obtained from all American ford. According to our salesmen from prestige we could turn any ford over to a ford dealer thinking they would stand buy a product and provide a service. We were told to meet with Bruce Wellen to return the lease. Immediately Bruce gave us grief in trying to return out car because we didn't buy it from them. He acknowledged that they do accept any ford product return on lease. When we told him it was an all American leased vehicle he refused to take our lease. He was extremely nasty and unprofessional and turned myself and my wife off completely to mahwah ford and all ford products in general. I highly recommend staying far far away from mahwah ford and Bruce. More

Fantastic leasing experience Went in yesterday to return my lease and roll into a new one. Had a fantastic experience with Joe Carley III. He showed me a new Edge, which I test dr Went in yesterday to return my lease and roll into a new one. Had a fantastic experience with Joe Carley III. He showed me a new Edge, which I test drove and he priced out two different trim levels for me. Once I decided what car I wanted he ensured the process was seamless and I drove off with my new car about 3 hours after I arrived at the dealership. I have not had that experience any other time I've leased. My previous Ford Edge was leased at a different dealership. I had no hassle returning it here and Joe took the time to review the new functions with me when he delivered the car. He did not assume I knew anything. This was a very positive experience for me and I highly recommend Joe and the entire team. More

First time buying a Kia This was our first experience buying a Kia and our first experience with this dealership. We dealt with Ray Fischkelta as our sales person. Ray list This was our first experience buying a Kia and our first experience with this dealership. We dealt with Ray Fischkelta as our sales person. Ray listened to exactly why we were purchasing a car and what type we were considering. He went over all the advantages and disadvantages of both a sedan and a hatchback. He never tried to up sell us. He told us what was available and after going over that list of cars, he offered to order one if none on the list fit our needs. We were also considering a Nissan and Ray went over the advantages of each brand. We also dealt with sales manager Erdoan Dalipovski and finance manager Mark Stolz. As with Ray they were both professional and made us feel comfortable about purchasing a car from this dealership. We at no time felt any pressure to purchase. We wound up buying a Rio hatchback. More

My lease is up and they are charging me for excessive wear and not having the same set of tires on my car...like really? Horrible pricing and horrible service. wear and not having the same set of tires on my car...like really? Horrible pricing and horrible service. More

Walked into the dealership at 4:40pm on a Saturday (today) after visiting 3 other dealerships and driving approx $54k trucks in consideration for purchase/lease. When I walked in, I waited at the fro (today) after visiting 3 other dealerships and driving approx $54k trucks in consideration for purchase/lease. When I walked in, I waited at the front for about 5 minutes while the receptionist got a salesman for me, I told her I wanted to test drive a truck. When the salesman came up to me, he looked like he wanted to go home and immediately told me "we close in 5 minutes so there isnt going to be time for a test drive, we will have to schedule it for Monday." It was 4:45 at that point, i wasnt looking to close a 2 billion dollar deal, just drive a truck after driving three others on the same day, same conditions and basically had NO WANT to help me out. This dealership is within walking distance of me, so they would be getting all of my service work...and now have completely ruined the experience for me to visit their dealership again. This means I have no need to buy a Ford at all, since I wouldnt (out of principle) be able to bring it to their dealership for service since it's apparent the company policy/environment promotes this attitude. Stay clear of Mahwah Ford... More

Salespeople at Mahwah Ford are friendly, listen to what you want and do not pressure you into buying a car. It was a quick and easy process and we were able to get exactly what we wanted at a great price. you want and do not pressure you into buying a car. It was a quick and easy process and we were able to get exactly what we wanted at a great price. More

After selling me a 2014 Escape Titanium I have not been able to have anyone respond to my e-mails nor my phone messages. I am now going into my third week waiting for vehicle registration and plates which able to have anyone respond to my e-mails nor my phone messages. I am now going into my third week waiting for vehicle registration and plates which I need for border crossing into Canada this weekend August 9th. The sales rep that I dealt with is no longer with Mahwah Ford and I asked for this to be done by August 2nd since I was being tranferred. I have paid off my loan with the bank but cannot get a release of lien on the car since the dealership have not registered the vehicle. Vehicle picked up on July 18th. Very frustrated. It's quite clear to me that the gentleman that spoke to me when I was leaving the dealership on the 18th knew what he was talking about. Quote: "Hope you have better luck than I did after my purchase". Note: You can have all the service vehicles available as loaners but if you don't put the customer first you will only be as good or bad as you are today. Regards, Davina More