Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,418 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,418 Reviews of Mac Haik Ford Lincoln - Service Center
Sort by
Verified Customer
July 11, 2022
Mark said that my Truck would be fixed by a certain date and he didn't let me down / Thanks and he didn't let me down / Thanks More
by JIM@LSPAVING.COM
Employees Worked With
July 08, 2022
The dealership got my truck in and completed all work to my satisfaction. I had two additional maintenance items, besides the oil change/tire rotation. Total time was 2 hours 15 minutes. I waited on the veh my satisfaction. I had two additional maintenance items, besides the oil change/tire rotation. Total time was 2 hours 15 minutes. I waited on the vehicle and it ran great afterwards. More
by Killercoastie
Employees Worked With
Ryan Burgener
July 07, 2022
Service Disappointment I arrived at the Quick Lane service department at 12:15 for a 1:00 appointment for a routine The Works diesel package and tire rotation. I sat down and started catching up on em service department at 12:15 for a 1:00 appointment for a routine The Works diesel package and tire rotation. I sat down and started catching up on emails. At 2:00 I looked out at the parking lot—my truck hadn’t moved. I ask the service manager what was going on. He told me as soon as a bay opened my truck would be serviced. I was finally called to the check out at 4:15. I asked the service manager what could I do to make my next experience better. His answer—we were busy and beyond his control. He was insolent and churlish. Luckily, two ladies can to me with suggestions on how to make the next visit better. They removed the charge for the oil change from my invoice and gave me a coupon for a free oil change. I finally left the dealership at 4:35. Early that evening I received an automated text saying if I couldn’t rate my experience the best I should call the service manager. I chose not to call him and posted this critique on FB. These are difficult times for all of us. It’s hard to be positive when visiting a gas station or grocery store. I’m sure the service area gets its share of rude customers. But, there is no need to be dismissive and rude when dealing with customers. More
by rfg
Employees Worked With
Jason Norman
July 06, 2022
Routine oil change and state inspection. Tech found a couple of additional items needing attention and I approved the service. Still, quick in and out. Thanks Mark Stepp. Tech found a couple of additional items needing attention and I approved the service. Still, quick in and out. Thanks Mark Stepp. More
by don.anderson
Employees Worked With
July 06, 2022
Simple state inspection and a few parts replaced. Again, very pleased with both the service and the overall customer service. Thank you. Again, very pleased with both the service and the overall customer service. Thank you. More
by JEANNECHH
Employees Worked With
Other Employees :
Cashier was again very helpful and make payment very easy to complete.
July 01, 2022
Mark the service manager was helpful and knowledgeable. He understood my need to have my one and only vehicle back as soon as possible. He understood my need to have my one and only vehicle back as soon as possible. More
by KARENCHATTERBOX
Employees Worked With
June 27, 2022
Continued excellent and timely service when I drop my truck off for repairs. Highly recommend Mac Haik device department truck off for repairs. Highly recommend Mac Haik device department More
by ISMAELEMENDEZ1
Employees Worked With
