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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,418 Reviews

2,418 Reviews of Mac Haik Ford Lincoln - Service Center

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July 26, 2022

It was 100 degrees and my A/C was not working. Initially we thought it may take several days to fix. The A/C leak was found and fixed, the computer reprogrammed and they even did a recall airbag r More

by cynthiaasplund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burgener
Jul 28, 2022 -

Mac Haik Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Our goal is to learn from your feedback and continue to improve for all of our valued clients so we would like the chance to talk to you further so please contact Sivia Sasa at 512-930-6208 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Jul 28, 2022 -

cynthiaasplund responded

I am sorry if you got the wrong impression. There is nothing to resolve. Ryan was great, he saw to it that everything was fixed. My A/C is working now and the overcharge was credited. Again, there is nothing to fix.

July 25, 2022

Quick work and Courteous staff. This why i always come back. Really like the WiFi on site so i can work while waiting for my service More

by NELSON_MIKESKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Tincher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Norman, Edwin Holmstrom
Jul 28, 2022 -

Mac Haik Ford Lincoln responded

Hi Nelson, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

July 22, 2022

Every thing was great from first contact thru the completion. Very good dealership. Happy customer. More

by BILLYNEDHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
Jul 30, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Jul 30, 2022 -

BILLYNEDHOUSE responded

Big thanks to JR.

July 20, 2022

Shay was very attentive and friendly however he did forget to have my tire sensor checked out and 2+ hours for an oil change & inspection was quite long although I know that part of the reason that it More

by schiappala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Mac Haik Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 18, 2022

Always provides excellent service! I have never been disappointed in the services provided by the Georgetown location. Convenient hours and location. Thank you guys for all that you d More

by BELLE6125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophie, Jason Norman
Jul 21, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 18, 2022

My car had to be towed and I recommend Always Towing and Recovery in Taylor. They were more knowledgeable and able to check and charge the battery than the first one I tried. I got my car back earlier than More

by MARILYNHOLMES0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kahler
Jul 21, 2022 -

Mac Haik Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Jul 21, 2022 -

MARILYNHOLMES0 responded

I trust Mac Haik Ford Lincoln and happy with everything about their company.

July 15, 2022

Shey is awesome! ! Was able to work me in when my truck needed service. A definite asset to your team!! More

by TONYD
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

July 14, 2022

JR was great! Very helpful and knowledgeable. I’ll make sure to find him again next time my truck needs service! Thanks JR. More

by MPROD75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR
Jul 15, 2022 -

Mac Haik Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 14, 2022

Robert from service area was a great help. I was able to bring my explore in the same day and pick up next day. All issues were resolve. More

by VANESSAJAIMES2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 16, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 13, 2022

It's been three months and the truck still doesn't run properly. It is a 2021 F150. More

by NICOLELC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shay Piel
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Main
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stepp
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Tincher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Norman, Edwin Holmstrom
Jul 15, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please give a call to Sivia Sasa 512-930-6208 and we will do our best to make this better. We hope to hear from you soon.

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