Mac Haik Ford Lincoln - Service Center

10k maintenance took exactly as it was communicated. .service has been performed free of charge as said the first maintenance is free of charge ..thanks .service has been performed free of charge as said the first maintenance is free of charge ..thanks More

Sophie did a great job with scheduling service at a time convenient for me. Efficient process to drop off/pick up. Service was completed sooner than expected, and check out was fast. convenient for me. Efficient process to drop off/pick up. Service was completed sooner than expected, and check out was fast. More

I appreciate service rep staying on top of things and keeping in contact updating me on changes as they come. IE: I am not a mushroom and I don't like being left in the dark and being feed bull. keeping in contact updating me on changes as they come. IE: I am not a mushroom and I don't like being left in the dark and being feed bull. More

Friendly staff and easy check. The service was completed in a timely fashion and they described what was done. The service was completed in a timely fashion and they described what was done. More

Andre made it easy to schedule an appt and got our truck back quickly. He communicated well, Thanks so much! back quickly. He communicated well, Thanks so much! More

JR did a great job ensuring my 60,000 miles service and two safety recalls were taken care of in one day on my 2016 Ford Edge. two safety recalls were taken care of in one day on my 2016 Ford Edge. More

2017 Edge was in for a factory recall related to shift lever bushing. In and out in about 4 hours. Mark Stepp, our service writer was excellent as always. lever bushing. In and out in about 4 hours. Mark Stepp, our service writer was excellent as always. More

Service has dropped in customer value and consideration. I drove 30mins to scheduled appointment to learn they could not help me after two visits. Never going to them again for service. Also, customer came I drove 30mins to scheduled appointment to learn they could not help me after two visits. Never going to them again for service. Also, customer came in complaining about previous visit and the young Hispanic male called the Hispanic female in the cashier window and told her that customer is an idiot in Spanish. They have to be careful about talking about people in a foreign language and assume no one in the lobby understands what they are saying. Very unprofessional and a terminating offense in my corporation. What is Mac Haik going to do about it??? More

Service was great, prices are higher compared to last visit. Probably will look for alternative place for future maintenance. visit. Probably will look for alternative place for future maintenance. More