Mac Haik Ford Lincoln - Service Center

Ryan at quick lane was great! He got my diesel truck in and out in 24 hours. My F250 had to go to the diesel maintenance shop so I think that timeline for repairs was incredibly He got my diesel truck in and out in 24 hours. My F250 had to go to the diesel maintenance shop so I think that timeline for repairs was incredibly fast. He also kept me informed of the progress. Again, I was impressed! A big thank you to Ryan and the quick lane staff who worked on my truck. It’s fixed and I’m back behind the wheel. Five Stars all day long! More

Staff greeted me when I walked into the door for my Quicklane appointment and was very attentive to ensure that my new Ford Maverick was taken care of exceptionally. Good job! Quicklane appointment and was very attentive to ensure that my new Ford Maverick was taken care of exceptionally. Good job! More

James took care of a problem that existed from before I bought the F150, with the tires. I had been waiting a few weeks due to the high volume associated with Spring break. When I talked to James, I was al bought the F150, with the tires. I had been waiting a few weeks due to the high volume associated with Spring break. When I talked to James, I was already in a state. He listened, knew I had high expectations, and resolved the issue efficiently. He saved the situation, they are lucky to have him. More

Thank you to the girl (can’t remember her name), who hooked me up with my points! Awesome stuff! hooked me up with my points! Awesome stuff! More

tHE ENTIRE SERVICE DEPARTMENT IS TOP NOTCH, Freindly and attentive to every need. Definently exceeded expectations. attentive to every need. Definently exceeded expectations. More

It took us a few minutes for someone to come out and help when we arrived but the person who helped us was great. when we arrived but the person who helped us was great. More

My experience with the service department was great! Chaime was my service advisor and made everything super easy and quick! I had a wonderful experience and would definitely return to this dealership f Chaime was my service advisor and made everything super easy and quick! I had a wonderful experience and would definitely return to this dealership for future service. More

Everyone I dealt with in service and parts was very friendly and a pleasure to talk to. I Had an issue with a seat trim part, the part number was wrong in the Ford/Lincoln system. Though it took a whil friendly and a pleasure to talk to. I Had an issue with a seat trim part, the part number was wrong in the Ford/Lincoln system. Though it took a while, several people hung in there after a few tries and made sure we got the correct part and the repair was done properly and looked like new. Cowboy Goodman was very thorough, Shay Piel made sure I had something to drive. And David in parts used his own credit card to get the correct part shipped from another dealership to expedite getting it done after the first few wrong part deliveries. They worked hard as a team to get this done right. Robert Fox at corporate Lincoln Concierge helped with the part number resolution, contacted me and called me and the dealership on a regular basis to make sure things stayed on track and meeting expectations. Robert is a very good communicator and excellent in customer service. Thanks for the team effort. More

Very good visit for a recall. Everything went as scheduled, even finished a bit early. Everything went as scheduled, even finished a bit early. More