Mac Haik Ford Lincoln - Service Center

Overall, my experience was happy. They told me my truck would be ready at three and it was not ready until six and then my salesman tells me that my truck is SiriusXM ready, but it wa They told me my truck would be ready at three and it was not ready until six and then my salesman tells me that my truck is SiriusXM ready, but it was not that’s a disappointment and a big way because I travel a lot, and I really like listening to SiriusXM, but other than that, it was all good More

Charles at Quick Lane was friendly, helpful and professional. My Navigator was unsafe to drive with a full instrument panel display and media blackout (including navigation and radio) due to a smal professional. My Navigator was unsafe to drive with a full instrument panel display and media blackout (including navigation and radio) due to a small water spill in the cupholder area that reached poorly designed and protected electronic components beneath the center console area. (Is it unlikely an owner will never experience a spill in the cupholder area!) This took place the end of June. The regular Lincoln service department said they could not schedule repair until the end of October. This meant I would have to drive with no speedometer, no fuel indicator, no turn indicators, and no panel safety of operation features for more than 90 days. While getting an oil change service at Quick Lane the following week, I explained to Charles what had happened and why we couldn't use my Lincoln App to obtain the mileage for the vehicle from my panel for the oil change. After a brief discussion and then a review of his maintenance technician's work schedules, he was able to schedule me for this electronics repair service for the first week of August--more than 2 months earlier than the regular service department! He was my hero, and obviously more concerned about taking care of a valued customer than his counterparts in the Service Department. I had been on the verge of abandoning Lincoln and going to BMW for my next vehicle. His efforts on my behalf have caused me to reconsider. More

Shay got me checked in explained there was going to be some wait time to get the service done. The waiting area is comfortable which help make the wait time very tolerable. some wait time to get the service done. The waiting area is comfortable which help make the wait time very tolerable. More

With appointment wait was 2 1/2 hours, way to long. I think you do not honor the appointments , you just put them in line with everyone else. Will be shopping around for another dealer. I think you do not honor the appointments , you just put them in line with everyone else. Will be shopping around for another dealer. More

Service was done in a very timely manner and the person that performed it was excellent that performed it was excellent More

Fast Lane service was great for my first maintenance on my 2023 Escape PHEV. The time was less than estimate. my 2023 Escape PHEV. The time was less than estimate. More

Work was done perfectly and Shayne was the best. I would always come back again and again. I would always come back again and again. More

Chad Rogers was very professional and kept me informed throughout the process. Will definitely be back. throughout the process. Will definitely be back. More

It was so nice to have them come to my residense and performed the recall in around an hour performed the recall in around an hour More

Had a great experience with a great crew. Had a great time in a very comfortable lobby. Had a great time in a very comfortable lobby. More