Mac Haik Ford Lincoln - Service Center

Shay Piel personally created me when I called for an appointment. Very knowledgeable advice for the service I needed. Good explanation on the finished work appointment. Very knowledgeable advice for the service I needed. Good explanation on the finished work More

Great service and made it so simple and quick! Thank you for this mobile offering. Thank you for this mobile offering. More

Everyone is friendly and professional. Chris did a great job in diagnosing the problem and getting the part to fix it. Chris did a great job in diagnosing the problem and getting the part to fix it. More

The service representative, Chaime, was very good with following up on the repairs for our 2021 Explorer ST. He verified that the extended warranty applied saving us a lot of money. On the other issue we following up on the repairs for our 2021 Explorer ST. He verified that the extended warranty applied saving us a lot of money. On the other issue we had he provided several ideas on how to resolve that issue in the most cost effective way. Great job and while I had not met him in person during scheduling and intake Chaime made a point to introduce himself before we departed from the service center. Nice touch putting a face to the name. Thanks! More

If you have an appointment at 11 I don’t think is should take 2 hrs to do an oil change. Also the person dealing with my car left for lunch without communicating the jobs was done, meaning it wasted at a mi take 2 hrs to do an oil change. Also the person dealing with my car left for lunch without communicating the jobs was done, meaning it wasted at a minimum of 15 additional minutes More

Shay took great care of my Bronco issue. Truck was back to me the next day, service performed and maintenance schedule taken care of! Really great service advisor! Truck was back to me the next day, service performed and maintenance schedule taken care of! Really great service advisor! More

Great work, great service. Friendly staff. All good in and out quickly. Tha I you Friendly staff. All good in and out quickly. Tha I you More

They were quick and efficient. I really appreciate they were able to service my vehicle timely. I really appreciate they were able to service my vehicle timely. More

I’m not sure how it works when an appointment time is scheduled. I reside in Temple. We purchased our vehicle from this dealership as well as service plans and warranties and all. We were told it was bes scheduled. I reside in Temple. We purchased our vehicle from this dealership as well as service plans and warranties and all. We were told it was best to take our vehicle to the dealership where we purchased it. I made an appointment for for an oil change for 9:00am. I didn’t leave until close to 12:00pm. I felt this was an extremely long wait for an oil change since I made an appointment. I then overheard that it was basically a first come basis for the Quick Lane service an one needed to come earlier in the day to shorten wait time. Why have appointments? This was my first experience at this dealership’s service area. It was not a pleasant experience having to wait this long. My service advisor was helpful and courteous. I’m sorry, but I will see about going to my local dealership with my plans. I tried to stay in house. More

Love Mac Haik. . Staff always friendly and helpful. I wait for my vehicle and hear their interactions in the waiting area. Waiting areas is always clean and they a . Staff always friendly and helpful. I wait for my vehicle and hear their interactions in the waiting area. Waiting areas is always clean and they are prompt in helping folks. More