Mac Haik Ford Lincoln - Service Center

Very service oriented. We had a long standing issue, a part required and a safety recall to be completed. All problems were addressed with just a bit of follow up needed. Crystal smith was our service ad part required and a safety recall to be completed. All problems were addressed with just a bit of follow up needed. Crystal smith was our service advisor- good job More

Jason Norman was not friendly, he was inattentive, he does not listen and needs to focus on what the customer is saying; he was not concerned about my questions and interrupted me without clarifying the does not listen and needs to focus on what the customer is saying; he was not concerned about my questions and interrupted me without clarifying the questions. He did not make me feel welcome or comfortable, he did not give me his name and never used my name. After I waited, he came over and said they had changed the oil in my car. I informed him that he did not answer my questions, I finally got an answer from him. He reviewed the Multi-Point Inspection Report, it was obvious he did not want to do it. Has he was walking off, he turn to me and said, “you will receive a survey from Lincoln, can I count on you for 5 stars, anything other than 5 stars I will fail”. Jason provided lousy customer service, but he wants 5 stars, this tells me that he needs to be trained on what 5 Star Service is. More

We have always had a great experience with service at Mac Haik Ford. Jason Norman is great, and he always takes good care of us! Haik Ford. Jason Norman is great, and he always takes good care of us! More

I was in for a routine oil change and tire rotation. I did miss your good cookies, I know the virus has put an end to that. All went well with my visit. did miss your good cookies, I know the virus has put an end to that. All went well with my visit. More

Sophie was very helpful and respectful and I am glad she was there to help me. She also offered her assistance in the future if needed. was there to help me. She also offered her assistance in the future if needed. More

I cannot stand this quick service garbage. It was so much easier when you could make appointments. Now I need a ride unless I wanna spend hours waiting. They never apply coupons for unknowing customers who f easier when you could make appointments. Now I need a ride unless I wanna spend hours waiting. They never apply coupons for unknowing customers who forget to mention it. You get harassed when you bring your car in to trade it in by emails and phone calls even when you say you’re not interested in trading it in. I wasn’t going to leave a review but after numerous emails asking for reviews and not getting the hint...here you go. More

Service department is usually great but I had an early appt to have a recall item addressed. 3 hours into the appt, no part for the recall I was there to address. New appointment will be made when recall appt to have a recall item addressed. 3 hours into the appt, no part for the recall I was there to address. New appointment will be made when recall part is available 😏 waste of effort. More