Mac Haik Ford Lincoln - Service Center

I've been a loyal customer since 2006. Never had an issue on my vehicles. Job is done right the first time. Trevor Lindell is a great , good attitude, very professional and knowledgeable on my vehicles. Job is done right the first time. Trevor Lindell is a great , good attitude, very professional and knowledgeable More

Great experience! Everything went smoothly thanks to my service advisor, Heidi Rowling, going above and beyond to make the visit convenient and easy. She is knowledgeable, professional and friendly. Can’t service advisor, Heidi Rowling, going above and beyond to make the visit convenient and easy. She is knowledgeable, professional and friendly. Can’t thank her enough. More

Took too long. Not sure why a replacement key takes an hour and a half of computer work. TV was set on a banal channel showing programs aimed at 12?year olds. hour and a half of computer work. TV was set on a banal channel showing programs aimed at 12?year olds. More

Trevor was very helpful. He is efficient and knowledgeable. I had questions about the hybrid battery and my extended warranty. He had the answers to all my questions...a good experience for an o knowledgeable. I had questions about the hybrid battery and my extended warranty. He had the answers to all my questions...a good experience for an old lady. Thanks! More

service was awesome completion of work done very professional, loner vehicle was nice and timely. enjoyed how everything was handled and they called promptly for pickup, professional, loner vehicle was nice and timely. enjoyed how everything was handled and they called promptly for pickup, More

In Feb of 2020, I installed some Whiteline springs on my Focus RS. During this installation we somehow messed up the top hat on the driver side front. Due to this, the strut would make a clanking sound when Focus RS. During this installation we somehow messed up the top hat on the driver side front. Due to this, the strut would make a clanking sound when going slowly over rough terrain. . After two different attempts to get it fixed, they didn’t have the part and then the part went missing. Monday, I get a call and am told they found the part and are ready to install it. I bring it down the next day and wait. I am told by 3 that they will not be able to complete the work today but if I leave it overnight they can start on it. I am also told they mechanic who is scheduled to work on it has been pulled into meetings all day and that is why is taking so long. They offer me a ride home and say they will call me in the morning. The next day I do not get any call in the morning. I call around 1pm and am told that they are now working on it. Around 3pm they finally call me and let me know its complete. I drive down and pay the fees and notice they reduced price on the parts. Did some of my own research and installed some Whiteline Endlinks to see if that would help. It got better but not fully. I decide to take it to a specialist to look into the clunking. They remove my Hood cowl, windshield wipers and my Strut bar and notice that my front left (Driver side) strut center bolt is loose and the cable is tied around it. I call Ford and tow it to them. I get a call that explains they are covering the replacement. They hope to have it ready by sat but it could be Monday morning or afternoon. I get a call Monday that its done. I drive down on my lunch break from work. I work around 20-25miles from this location. 1st thing I notice is my car is covered in a sticky substance, guessing this is tree sap. I go inside and get my keys and thank them for taking care of the issue. I start driving down the freeway and go to turn on my windshield wipers and realize they are not there. I look in the back seat and see my strut bar, wipers and cowl. I finish my 20mile drive to work and pop the hood. I notice that my right side cable is not plugged in and that one of the left front side Strut bolts is loose. I have to go to work so, I go inside and finish my shift. Afterwork, I then slowly drive my car to my friend's house to see if we can reinstall everything. I start to unthread the loose bolt with my hand and hear something hit the floor. I look and it’s the nut and notice the bolt I am holding is now fully loose. Knowing that this requires a new top hat and due to the issue I had when doing this myself. I get the car towed, again. The next morning I called Quick Lane and they informed me my car is there and are talking with the manager. The manager calls and tells me they will start working on what this will cost. I complain and he says he will go talk with the Service Director. I talk to both of them and they both say they will not work on the car. So basically they are calling me a liar and I damaged my car to just bring it back to get it worked on again. I was never informed that they would not put the stock parts back on the car that were taken off to verify the issue and was told the car was good to go. If they had informed me, I would have asked for them to put the parts back on before leaving the lot. But again, I did not notice this till 10miles away. I get aftermarket parts, however nothing they are working on is aftermarket. This is all stock parts and it’s a bad top hat or when installing something went wrong. I even said I just want it fixed and will pay for the it at this point. They inform me that this is not something they will work on and to come get my car. So I am in the process of looking to get it towed from their location to another so I do not cause more damage to the new strut. Hope this experience helps you with making your decision to bring your car to them. More