Mac Haik Ford Lincoln - Service Center

I've been a customer since 2010. The service center has always performed the services in a timely manner. For this service check in and out went very smooth which included a loaner. Looking forward to bein always performed the services in a timely manner. For this service check in and out went very smooth which included a loaner. Looking forward to being a customer for another ten years. More

They treat me right every time I take my truck in for service. I highly recommend them. I have a fleet of trucks and repairs are always needed so it nice to have the piece of mind that your vehicle will service. I highly recommend them. I have a fleet of trucks and repairs are always needed so it nice to have the piece of mind that your vehicle will be fixed quickly and professionally. More

Thank you for all you do. I am always happy with the service department. I am always treated with respect and a friendly smile. See you soon. service department. I am always treated with respect and a friendly smile. See you soon. More

The purchase process was simple and easy. Truck service was completed before they said it would be. It was easy to make an appointment. Thanks was completed before they said it would be. It was easy to make an appointment. Thanks More

Always great service! The one reason I only take my Ford to Mac Heik for service! Great guys and always helpful! And I love my Ford Explorer! Ford to Mac Heik for service! Great guys and always helpful! And I love my Ford Explorer! More

Sure do appreciate the Service Team at my Mac Haik in Georgetown. Thanks Mike and everyone who took care of my truck. See y’all next time Georgetown. Thanks Mike and everyone who took care of my truck. See y’all next time More

The buying process is simple enough... Where you get The buying process is simple enough... Where you get got is on the service. This past week I set up a scheduled routine vehicle maintenance, per The buying process is simple enough... Where you get got is on the service. This past week I set up a scheduled routine vehicle maintenance, per all the reminders that flooded my inbox from Mac Haik Georgetown. The appointment was set up 3 days prior for 10:45 am. The vehicle arrived at 10:30. The service desk staff informed the driver there was a 2 to 2.5 hour wait. This then changed to a possible 4 hours. The reason given was this was due to Spring Break. The vehicle was taken back to the service bay at 11:45 then returned to the parking area at 1:00. It was not until 1:30 that the keys were returned to the driver. The Quick Lane is not quick period. What is the point of making an appointment if a vehicle just ends up in the general queue. A note on customer service: I don't think it is appropriate for the customer service staff to be soliciting customers to give them a 5 Star review so "they can keep their job." Here is a novel idea, do a good job and you will receive 5 stars. The same day I received call from the sales staff informing me that Mac Haik was offering great deals on new trucks based on my trade in value on my current Ford product. I informed the person of the issues earlier in the day at the Quick Lane. I was told that the manager would be made aware of the issue. I am basing my review on this and previous interactions with the "Quick Lane" at Mac Haik Ford Georgetown Texas. P.S. There were no sales brochures to even see the options for a new vehicle More