Mac Haik Ford Lincoln - Service Center

The issue was not resolved and from check-in, I knew it would not be. They stated that if they were unable to reproduce the error they would not be able to do anything. Imagine if when you went to the do would not be. They stated that if they were unable to reproduce the error they would not be able to do anything. Imagine if when you went to the doctor they told you the same? More

Arrived at Mac Haik on Saturday 3/27/2021 before they opened the gate (6:40 AM) to pull into the parking lot at 7am. Was 7th in line when I entered the Quick Lane to request an Oil Change and an Annual opened the gate (6:40 AM) to pull into the parking lot at 7am. Was 7th in line when I entered the Quick Lane to request an Oil Change and an Annual Inspection for Registration. Turned over the keys to my car at 7:12 am. At 9:05 AM I took a walk outside for a few minutes where I found my truck parked outside the shop doors running, with drivers window down and keys in the ignition. Asked about it at 9:30 AM, still running. They moved it to inspect it after 9:40 AM, 40+ minutes of idling. I walked out of the "Quick Lane" service center at 10:10 AM. Does it really take 3+ hours to do an Oil Change and Inspection. (funny, my sister in law was out of the Honda Dealership in 1.5 hours for same services). Ford could do better, I don't blame Shay in the Service Center but Shop Manager needs to step it up! More

The service personal were very helpful and competent. I was very pleased with the promptness of the service. thank you very much to the entire team. was very pleased with the promptness of the service. thank you very much to the entire team. More

Had to take vehical in 4 times for an alignment. second time was not charged 3rd and 4th times was charged. This was over a period of 6 weeks . Took another vehicle in for an alignment asked to adjust sp time was not charged 3rd and 4th times was charged. This was over a period of 6 weeks . Took another vehicle in for an alignment asked to adjust specific things during the alignment. Was called 4 days later and told every thing is done and vehical was ready to be picked up. when I got there I asked was A,B,and C done was told no and that there would be an extra charge for that. I did not care about the extra charge I just wanted vehicle fixed. Why did it take 4 Days to not fix what i asked for!! Maybe it because Mac Haik is not a localy owned business. With people like the Hewlets , Coverts and Maxwell at least you know they are concerned about there community. More

John was very good he walked thiugh the process and updated me as the work I was having done step by step I can really appreciate that thanks john updated me as the work I was having done step by step I can really appreciate that thanks john More

Mark greeted me as soon as I arrived and repairs were completed before the estimated time. The cashier, Sylvia, was friendly hand my car brought around quickly. completed before the estimated time. The cashier, Sylvia, was friendly hand my car brought around quickly. More