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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,418 Reviews

2,418 Reviews of Mac Haik Ford Lincoln - Service Center

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May 21, 2021

outstanding service writer--Robt Gonzalis. Helpful and friendly atmosphere . Repairs performed in a very timely way with excellent communications during the repairs. This was the best experience with a d More

by BAMMERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
robt gonzalis, Edwin Holmstrom
May 27, 2021 -

Mac Haik Ford Lincoln responded

Hi Bammerman, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2021

Asoon as you walk in the service is Fast and friendly. Solved my issue in reasonable time. I am very satisfied with the service done. More

by RESENDIZFAUSTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
May 26, 2021 -

Mac Haik Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

May 19, 2021

They have great service in everyone of their departments. The work only car took a couple of weeks, but they kept me apprised of the situation the whole time. More

by JESSICA_ZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred
May 26, 2021 -

Mac Haik Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

May 19, 2021

Efficient-Sophie Rosa was a pleasure to work with on my 1st visit! I look forward to working with her again on my next visit. More

by stephanie.ruffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophie Rosa
May 26, 2021 -

Mac Haik Ford Lincoln responded

Hi Stephanie, thank you for your kind review; we are happy to pass along your comments to the team here at Mac Haik Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2021

James Main and Shay Piel provided excellent customer service by taking care of my oil change and installing bed cleats! Mr. Main provided answers to all my questions concerning custom upgrades and made More

by ALLEN.HENDERSON135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mac Haik Ford Lincoln responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mac Haik Ford! We hope to be of service to you again in the future. Best wishes, Mac Haik Ford

May 18, 2021

Bought Ford Focus 2017 from the dealership and already having transmission issues. Always did maintenance on time at the dealership. Never buying Ford again smh! More

by SANTOSHDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Jun 03, 2021 -

Mac Haik Ford Lincoln responded

Hi Santoshdan, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you if we still can. Please give a call to Duane Harris at 512-930-8301 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

May 17, 2021

The quick lane advisor and tech did a great job on my vehicle. Addressed maintenance, and conerns. I will be bringing my vehicles back in the future. More

by SKMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophie Rosa
May 25, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 15, 2021

General manager does not return phone calls or any info General manager does not return phone calls or any info poor service in service centerLack of communication with everyoneSad to say with a good comp More

by JAMESHOBBS2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trevor Lindell
May 31, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Mac Haik Ford. Please reach out to us at (512) 930-3673 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

May 15, 2021

They got it in on time of the appointment. They gave me updates and were friendly and interested in my trucks needed service. I would rate them outstanding. More

by debbygfleming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thought his name was Josh, not sure of face because of the mask.
May 26, 2021 -

Mac Haik Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

May 15, 2021

Mark is always great to deal with. Great communication and always keeps me updated with the progress of my vehicle. I’ve used most of the Ford dealers in central texas and by far Mac Haik is the best. More

by BJL95MUSTANG
Recommend Dealer
Yes
Employees Worked With
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mark here at Mac Haik Ford! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

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