Mac Haik Ford Lincoln - Service Center

Like any service center, you have to go at the right time. Mac Haik is always the right time and the people take care of you. Facility is updated and clean and I've had no issue getting what I need. Spe time. Mac Haik is always the right time and the people take care of you. Facility is updated and clean and I've had no issue getting what I need. Specialty parts were a faster than expected turn around. More

Refused to fix a broken door lock after purchase of a vehicle . We were told that we needed to have the lock fixed on our own. I understand the vehicle was used, but it would have been nice to know ahead vehicle . We were told that we needed to have the lock fixed on our own. I understand the vehicle was used, but it would have been nice to know ahead of time before purchasing. More

Ryan in fast service lane went above and beyond in getting a lot fixed on my truck including recalls. Too notch service for such a busy dealership. getting a lot fixed on my truck including recalls. Too notch service for such a busy dealership. More

Nice and easy when they come pick it up and then bring it back with no additional costs. back with no additional costs. More

Excellent service from door to door. Thank you for the commitment to customer service. Very satisfied customer. Thank you for the commitment to customer service. Very satisfied customer. More

The lube and brake service was brilliant as always, and motor was ready when promised. motor was ready when promised. More

Shay in the Quick Lane is THE BEST! !! Shay understood my concerns regarding being left without a vehicle for several days and ensured a loaner vehicle was available. Shay also address !! Shay understood my concerns regarding being left without a vehicle for several days and ensured a loaner vehicle was available. Shay also addressed an additional concern and had that fixed as well. I cannot say enough about how much I appreciate Shay and his customer service. Cowboy is also pretty awesome. Cowboy was able to get my vehicle fit in (within a week instead of having to wait until January 2025) to fix a seatbelt fault so that I didn't have to continue to drive around in an unsafe situation. He called a few days after I picked my vehicle up from the shop to check and make sure my vehicle was fixed and running as expected. Great customer service as well. More

My service was handled quickly and professionally. The work was completed on time and to my satisfaction. The one issue that I have is regarding a shuttle service. I was told that the shuttle servic The work was completed on time and to my satisfaction. The one issue that I have is regarding a shuttle service. I was told that the shuttle service was discontinued during covid and not restored. The following day I saw a Mac Haik shuttle on the road. I will use the pickup and delivery service going forward. More

Unfortunately, I've had to take my car in twice within a span of a month. Both times, Robert Gonzalez took care of me and made sure my car was done in a timely fashion. He has great communication and great span of a month. Both times, Robert Gonzalez took care of me and made sure my car was done in a timely fashion. He has great communication and great customer service. More

took my car on time & finished sooner than I expected. Good experience, very pleased, no complaints. Good experience, very pleased, no complaints. More