Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,434 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,434 Reviews of Mac Haik Ford Lincoln - Service Center
Sort by
September 22, 2021
First service appointment after buying car from them in June. I waited for well over 2 hours in the waiting room. When I checked with my advisor who checked me in I was referred to a separate advisor wit June. I waited for well over 2 hours in the waiting room. When I checked with my advisor who checked me in I was referred to a separate advisor with whom I had spoken on phone. He lied and said he had told me on phone I was required to have someone pick me up. His manager jumped into room and backed him up making me wrong and with an intimidating attitude. They never did any service on my car. Worst experience at a service department in my life. More
by MCKENZIE5016
Verified Customer
September 21, 2021
We had two outstanding recalls on our car. The appointment scheduling was very easy, and our service advisor kept us informed throughout the day. When we picked up the car, the car was washed and appointment scheduling was very easy, and our service advisor kept us informed throughout the day. When we picked up the car, the car was washed and vacuumed. We were very pleased with the entire process! More
by TexasGrad83
Employees Worked With
Robert Gonzalez
September 21, 2021
I was lied to 3 times by the same employee. He told me I needed an air filter when I had replaced it not long after the last oil change. Then he showed me one lug nut that I bent up when I replaced my Fron needed an air filter when I had replaced it not long after the last oil change. Then he showed me one lug nut that I bent up when I replaced my Front brakes and said I needed all of them replaced because they wouldn't fit my tire changing tool that came with the truck and said they would be $3.00 each. All of them? and they were $4.91 each. When making the work order I asked to have the u-joints checked due to a vibration. When checking out I asked about the u-joints and he said they put some grease in them. Bull crap! They are sealed joints. Still have the vibration. It's usually the carrier bearing and I'll now replace it myself. The techs that actually do the work are great, but; some of the guys that write you up and then try an up-sell you with lies is disgusting. The likely hood of being back is slim to not. People/employees like that are a detriment to business. More
by P-MARTIN
Employees Worked With
Ryan Burgener
September 21, 2021
Everybody I spoke with listened to the issues, gave me advise, and kept me informed about the repair. Thanks for taking care of me and my car. Much appreciated. advise, and kept me informed about the repair. Thanks for taking care of me and my car. Much appreciated. More
by DEBBIEMHUGGINS
Employees Worked With
Ashley
September 18, 2021
I’m happy to have a nice Ford Escape and the good service at mac haik George Town I get it when I needed thanks at mac haik George Town I get it when I needed thanks More
by JESUSARAIZA
September 18, 2021
Jeff Barto was excellent. He helped get my Explorer looked over, determined plan, set appointment and had it services within a reasonable time. He is polite, professional, followed up on time and is w looked over, determined plan, set appointment and had it services within a reasonable time. He is polite, professional, followed up on time and is willing to help in the future if needed. It was a great experience because of him. More
by ERINLAMKIN
Employees Worked With
Jeff Barto
