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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,278 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,278 Reviews of Mac Haik Ford Lincoln - Service Center
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October 29, 2024
I was denied the opportunity to discuss my bill/charges. At this point it has costed me out of pocket near $3000 and my insurance $2100, in repairs over the last year, for the same problem. At first, I was At this point it has costed me out of pocket near $3000 and my insurance $2100, in repairs over the last year, for the same problem. At first, I was misled to pay for unnecessary repairs. I was told not to worry because the insurance would refund me everything I paid. This was not true, When I had to bring my vehicle in the last time for the same issue, ( 4 attempted yes to repair the issue) they had my vehicle for 2 months. My out of pocket cost increased from when they told me it would be initially. I tried to question why the out of pocket cost increased and I was told that he didn’t have time to go over it. I asked them to honor a coupon, which he was very flustered about. Though I still paid more than what I was told, I feel that if I were a man, I would not have been talked to or treated this way. He not only talked down to me, but in front of others as though I had done something wrong by speaking up for myself. More
by CHRISANUNEZ102
Verified CustomerEmployees Worked With
His name was Charles, but doesn’t look like the picture above
October 28, 2024
I have been consistently impressed with Mac Haik Ford. My experience in the parts department made me feel comfortable enough to try them for everything else also. I have now performed service as well as p My experience in the parts department made me feel comfortable enough to try them for everything else also. I have now performed service as well as purchased a vehicle. An A Plus every time. More
by PatRawn
October 26, 2024
Service writer was great, remote tech that came to do recall computer update at my house was great. The tech came a bit earlier than planned and was done pretty quick and was very polite and professional recall computer update at my house was great. The tech came a bit earlier than planned and was done pretty quick and was very polite and professional. The only issue is now the truck shifts like a tractor. Hard slam into and out of 2nd gear. I guess that's a fix?? Doesn't feel like it. More
by JBLANK565
Employees Worked With
October 25, 2024
Issues with costly repair work. It took several weeks for repair work to complete. After that when I got the car back, the issue was not resolved :( I was told that I have to come b It took several weeks for repair work to complete. After that when I got the car back, the issue was not resolved :( I was told that I have to come back again and take a loaner car. I have not been contacted yet. I was told that Loner cars are not available. I was a first time customer, but thinking of not returning because of sub-standard service provided. More
by OneUnhappyCustomer
Employees Worked With
Chris Kubena
October 24, 2024
Shay did an outstanding job as usual. Shay is just one of the reasons that all of my auto business goes to Mac Haik Shay is just one of the reasons that all of my auto business goes to Mac Haik More
by DBARROW2
October 23, 2024
Great, friendly service! Our service rep, Tim Hairston, is wonderful. We are happy with Mac Haik. Our service rep, Tim Hairston, is wonderful. We are happy with Mac Haik. More
by T.E.T.
