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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,428 Reviews
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2,428 Reviews of Mac Haik Ford Lincoln - Service Center
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Verified Customer
January 17, 2022
As a widow I have to trust and feel comfortable with service/sales people. Form the very first conversation with JR in your service department I felt that trust. He was very polite and I felt like he wa service/sales people. Form the very first conversation with JR in your service department I felt that trust. He was very polite and I felt like he was looking out for MY best interest. Cudo’s to whoever hired him! More
by DOTVIC83
Employees Worked With
JR
January 14, 2022
The "Lincoln experience" has gone downhill! After making a service appointment in early December of last year, I was given a service pick up date of January 10th, because of staffing, covid, and one or no l a service appointment in early December of last year, I was given a service pick up date of January 10th, because of staffing, covid, and one or no loaner car. January 10th comes along and no one shows. An hour after the appointment time, I called the service department for a status update. Sorry, no one is coming. Thanks for letting me know! I went to the service department two days later and was told to go to "quick lane". ( knew that would be a bust as the two times tried "quick lane" for my Ford Edge, both oil changes were 4.5 hours!) This time was even better. I was told if you leave it now, you can pick it up tomorrow. For an oil change! That was the last straw for me. I went back to the service department and told the gentleman I had spoken to earlier, the Lincoln experience was crap and ask to talk to the service manager. After a few minutes the service rep was nice enough to inform me that in an hour and a half, I would have the oil changed and be on my way. I thanked him for his efforts. As I sat there waiting, I thought about having my wife's Mercedes GLC serviced at your neighbor, Mercedes of Georgetown this past November. Like everyone else, they informed that with one loaner car and staffing problems, it would be a month before service could be rendered. But, instead of ignoring the appointment I had made, they offered an alternative Mac Haik Lincoln hasn't seem to think of. They told me if I could deliver the car to their dealership, they would arrange a Lyft ride home, and when it was finished, arrange for a Lyft ride back to the dealership. Not the valet service Mercedes and Lincoln offers, but it was at least an alternative I could live with. Lincoln chose to ignore the appointment outright and not even inform me. My Lincoln Nautilus comes off lease in December. I have already started researching cars to replace it with, and there are many alternatives out there, good ones, rather than put up with dealerships who make excuses, (even valid ones) but offer nothing beyond the excuses. Another Ford or Lincoln is not on my horizon, assuming anyone actually cares. Bruce Rainey PS: Because this survey is forcing me to pick a service rep, I have. Mr. Holmstrom actually helped me, but my comments are directed to the dealership. More
by BRAINEY007
Employees Worked With
Edwin Holmstrom
January 13, 2022
I appreciate the friendly, honest, helpful staff at the Quick Lane service department. Been a customer since 2014 , always been great experience. Quick Lane service department. Been a customer since 2014 , always been great experience. More
by KDOMEL.KD
Employees Worked With
Don't remember his name
