Mac Haik Ford Lincoln

Unreliable Took two weeks to get car looked at. When it finally went into shop it was a day I had to be at a doctors office. Dolores the service rep said she w Took two weeks to get car looked at. When it finally went into shop it was a day I had to be at a doctors office. Dolores the service rep said she would get me a ride to the office. I needed a ride at 1:30 started calling at 10:30 and at 1:45 after 4 unanswered or no returned calls later I started to walk to dr office. She returned call at 4 pm to inform me my car had not been looked at and probably would not be looked at till next day. When I questioned if tires looked at she always said yes and if she didn’t have an immediate response I was put on hold and she came back with a very rehearsed answer. Very disappointed in the efficiency and haphazard way they trouble shoot problems. More

Used car purchase Had a great experience with our salesman. Never felt uncomfortable and he was very knowledgeable. We will be buying our next vehicle from the dealersh Had a great experience with our salesman. Never felt uncomfortable and he was very knowledgeable. We will be buying our next vehicle from the dealership that’s for sure. More

Very accomadating Jesse Mapes is very efficient and knowledgeable And always tries very hard to get the job completed quickly Also makes calls to update the progres Jesse Mapes is very efficient and knowledgeable And always tries very hard to get the job completed quickly Also makes calls to update the progresd More

Lack of communication I made an appointment to handle 2 recalls. My appointment was Thursday 8am. I took my vehicle the day before at noon. At the end of Thursday I called I made an appointment to handle 2 recalls. My appointment was Thursday 8am. I took my vehicle the day before at noon. At the end of Thursday I called to see if my truck was ready (I was not called) and was told it was not ready. Friday afternoon I called (I was not called) and learned my truck still was not ready. Monday I did get a call saying 1 recall was done and 1 recall was not done because dealer did not have the part (why call me in for repair if you don't have part) and I could come get my truck. When the part comes in I would be called and I could repeat the process. More

cooling fan and heater repair Very professional and explained all repairs and charges completely. Service was completed in a very timely manner. I was very pleased with the way e Very professional and explained all repairs and charges completely. Service was completed in a very timely manner. I was very pleased with the way everyone treated me and my vehicle. I will return for any other needed service. More

Awesome This dealership treated me with respect. Something other dealerships find hard to do. I would definitely recommend them to my friends and family. This dealership treated me with respect. Something other dealerships find hard to do. I would definitely recommend them to my friends and family. Thank you very much. More

Fast and easy Really easy and quick process. The staff made you feel welcomed and made sure they answered all of your questions. No high pressure tactics and they w Really easy and quick process. The staff made you feel welcomed and made sure they answered all of your questions. No high pressure tactics and they were honest and transparent. More

Oil change in quick lube Always courteous and friendly (even employees not working on my vehicle). They don’t push extra work just advise what tech says. The price for oil cha Always courteous and friendly (even employees not working on my vehicle). They don’t push extra work just advise what tech says. The price for oil change is lower than other dealers in area that we have checked. More

Salesman Very professional knows his stuff went the extra mile to have a problem fixed. Am very proud of my new truck. Look forward to travel some Very professional knows his stuff went the extra mile to have a problem fixed. Am very proud of my new truck. Look forward to travel some More

Great buying experience Sales consultant was great. Went above and beyond to make our buying experience great. No pressure. And that is what is most important to me. Sales consultant was great. Went above and beyond to make our buying experience great. No pressure. And that is what is most important to me. More