Mac Haik Ford Lincoln | Page 464

Easy to talk to. Many of the people we interacted with had been there for many years. Everyone was polite friendly and easy to work with. Everything was explained and Many of the people we interacted with had been there for many years. Everyone was polite friendly and easy to work with. Everything was explained and all of our questions answered. The trucks we picked out online were ready to see and drive when we arrived. The buying process was shorter than my previous experiences elsewhere. We were not rushed or pushed into a decision. More

Great Sales Experience Zollie Keebler was great to work with. Spent lots of time looking up and finding exactly the features we wanted and showed us several options (in the Zollie Keebler was great to work with. Spent lots of time looking up and finding exactly the features we wanted and showed us several options (in the rain). He was very personable to talk to and didn't try to sell us on things we didn't want. Jose in finance was fast and efficient, and also didn't do the hard sell on all of the extended warranties, etc. More

Best, efficient service. Your guys are the best. They are friendly, prompt, and explain thoroughly what maintenance I may need to be planning for on my next visit. They are ge Your guys are the best. They are friendly, prompt, and explain thoroughly what maintenance I may need to be planning for on my next visit. They are genuinely nice guys, gals. I don’t remember their names, but it’s the people in serve dept. More

Great Sales team Fantastic experience with DOC. He listened well and responded with exactly what we were looking for. He worked to find just the right vehicle along Fantastic experience with DOC. He listened well and responded with exactly what we were looking for. He worked to find just the right vehicle along with taking care of us respectfully. More

Purchased a new car. Excellent experience. I was well received and taken care of quickly. In and out the door with a new car in less than 2 hours. Excellent experience. I was well received and taken care of quickly. In and out the door with a new car in less than 2 hours. More

Quick and fast. Quick service center was very friendly and beat the estimated time of service requested.. I would highly recommend using the quick service for anythi Quick service center was very friendly and beat the estimated time of service requested.. I would highly recommend using the quick service for anything they support More

Rod Bailey I worked with Rod on the purchase of a new MKC. He was great with all the details and getting the vehicle ready for us to drive home the same day. K I worked with Rod on the purchase of a new MKC. He was great with all the details and getting the vehicle ready for us to drive home the same day. Kudos. More

I’m very happy for you guys service You guys so awesome ....I would love to recommend you guys service to my friends and family’s .im so happy to tell my family and friends about you guy You guys so awesome ....I would love to recommend you guys service to my friends and family’s .im so happy to tell my family and friends about you guys. More

Great Experience with Raul Raul Tovar did all he could to help us with our new car buying experience. Whatever questions he could not answer he was quick to find someone who cou Raul Tovar did all he could to help us with our new car buying experience. Whatever questions he could not answer he was quick to find someone who could answer them. He did a great job throughout, including delivering the vehicle to my house. This is my 12th vehicle purchase in 32 years. So I have a little experience in car-buying. I know what I want and I know what I don't want. The only bad portion of this particular car purchase was dealing with Josh, the finance guy. This is the 2nd vehicle in two years I help buy for my father. He trusts me implicitly and knows I am looking out for him. At the point of signing documents and when Josh began talking about warranty I politely informed Josh that we could save some time and proceed without warranty conversation; that we did not want the warranty. At least three time he asked "why" and each time I explained we just didn't want it and we needed to move on. Then Josh turned to my father and said "your farther is buying this car so I'm speaking to him". This did not sit well with me. So I firmly told Josh I spoke for my father to which my father told Josh that whatever I said he was fine with him. I understand warranties generate much of your profits. But Josh should learn when to stop pushing and certainly not redirect as he did. The only other thing I will add is that I truly wish your dealership would have evolved a bit more. I purchased a 2005 Expedition and traded in an earlier model Expedition at the time. I had to "fight" for a better trade-in value then. Since then I've purchased four Hyuandis and two Fords. Fords were purchased at Leif Johnson and Covert Hutto. I decided to give you all another try. In my current experience my father traded in a 2018 Fusion with 12,250 miles. Initial TI offer was $10k. Honestly, that was pretty offensive. And when I said we would not take that offer, suddenly that vehicle was worth $3k more. THIS is the reason why car-buying is dreaded by most. I wish your initial offer would have been more in line with what we know this vehicle is worth. Although we ended up with a TI offer of $13,500 I still think it should have been higher. Bottom line for me, even though this purchase was my father's I will consider your dealership for future purchases. I just have to know I'll need to "play the game" and be very guarded to ensure I get the best deal I can get. More

Awesome! I detest the whole car buying experience but finally at age 60 I can say that I have found a car dealership home! Rod Bailey and Jose O’Campo are the I detest the whole car buying experience but finally at age 60 I can say that I have found a car dealership home! Rod Bailey and Jose O’Campo are the best! I will recommend them to everyone I know! Honest hard working gentlemen and the very best! More