Mac Haik Ford Jackson

Jason Massey, Service Advisor took care of routine service. He said it'd be about a 2 hour wait and that's what it took. Got the Works and made it to my next appointment on time. Jason was GREAT. service. He said it'd be about a 2 hour wait and that's what it took. Got the Works and made it to my next appointment on time. Jason was GREAT. Also, cashier... Gave me tips for earning points. Great job by both employees. More

Good service and pretty much on time considering I did not have an appointment. Heath was terrific as usual. not have an appointment. Heath was terrific as usual. More

The customer service in the service department was great! She was so nice and professional. One of the best I’ve ever worked with! Thank you She was so nice and professional. One of the best I’ve ever worked with! Thank you More

Nice staff. They worked with us to get us the best financial deal with the money down. They have been very helpful trying to repair the sync3 system. I will be r They worked with us to get us the best financial deal with the money down. They have been very helpful trying to repair the sync3 system. I will be recommending Mac Haik to everyone.. More

I had my service done very quickly and on time. Jason was awesome in getting everything done! Jason was awesome in getting everything done! More

Brought my truck in for resolution of some recalls, and had anticipated at least one day for them to perform the work. They had it done in less than half a day. very happy. had anticipated at least one day for them to perform the work. They had it done in less than half a day. very happy. More

Prompt service checking in & out. Always excellent service for my maintenance oil change with the works. Always excellent service for my maintenance oil change with the works. More

Excellent service and timely services! Employees very efficient and customer friendly. Will be returning in future. Employees very efficient and customer friendly. Will be returning in future. More

The service on the car was great quality however the service advisor, Neeko Smith was very rude, unprofessional, and disrespectful. To be honest when we first brought the car in I thought this was going service advisor, Neeko Smith was very rude, unprofessional, and disrespectful. To be honest when we first brought the car in I thought this was going to be an amazing experience bc he seemed so nice and helpful. The 1st red flag was when he called me to tell me the keys wouldn’t program and they would have to complete a diagnostic test to find out what was wrong with the car. I immediately said we have Maxcare extended warranty so hopefully this will cover it. He said no it won’t so therefore He will not be filing a claim for me. I was stunned that he was telling me what he was not going to file the claim. The 2nd red flag was when I called several times to find out the status of the car and he told me in so many words that I was calling too much. He stated that his customers don’t call and check on their cars he calls them when needed. He even brought up a situation with another customer referring to her calling too much. The 3rd & final red flag was when I called him to ask him if he could file a claim and he told me no! He said he was doing me a favor by not filing a claim. He also stated that he hated that he got involved with assisting me with my car. At this point I couldn’t believe what I was hearing. My husband and I immediately began reaching out to the service manager. As told to the service manager, Jesse Martin, Neeko’s customer service was horrible and no customer should ever have to experience this. Mr Martin seems to be a great asset to your team! He went over and beyond trying to correct the situation and we greatly appreciate his time and effort!!!! More

Had a pleasant experience no complaints very professional staff they were very friendly and courteous. staff they were very friendly and courteous. More