MINI of West Chester

Easy to schedule loaner car perfect I am a mini owner so by definition a little "difficult" it was simple to schedule my service on time, I received text and email reminders. When it was I am a mini owner so by definition a little "difficult" it was simple to schedule my service on time, I received text and email reminders. When it was time for my appointment, I was checked in and able to work in the waiting area. The waiting area is great, quiet, drinks (water, juice, coffee, etc) and healthy snacks! My cars was done on time as promised. Follow-up parts were needed and I received a great clubman S as a loaner! The loaner was clean, full of gas, no wasted time or effort. The texting system kept me appraised every step of the way. Flawless execution. More

Car is exactly what I wanted! I recently traded my 2010 MINI Convertible in for a 2017 Hardtop Cooper S. Otto's was the first place I was going to start my search and it ended up b I recently traded my 2010 MINI Convertible in for a 2017 Hardtop Cooper S. Otto's was the first place I was going to start my search and it ended up being where I got my car. Kyle was very pleasant and easy to work with. He even helped me get reacquainted with a stick shift, which I hadn't driven for 8 years, before taking it home. Growing up, I was always told to avoid dealerships like the devil, but since being a MINI owner I have only had good experiences (and fair prices) at Otto's. More

A wonderful experience from start to finish It was an absolute pleasure working with Pete Barcus. From his initial welcome, to waving us off in our new Mini, he was courteous, friendly, honest a It was an absolute pleasure working with Pete Barcus. From his initial welcome, to waving us off in our new Mini, he was courteous, friendly, honest and expert in the range of vehicles we were interested in. He has great integrity, and guided us towards the best deal that was available. The entire experience was great, and I am happy to highly recommend Pete to anyone looking for a new Mini. More

Extremely knowledgeable and helpful It is obvious that Kyle Brown knows and loves cars and especially Minis. He was terrific to work with, and he got me in exactly the car I wanted. I hi It is obvious that Kyle Brown knows and loves cars and especially Minis. He was terrific to work with, and he got me in exactly the car I wanted. I highly recommend him and Otto’s Minis. It was worth the 4-hour round trip drive! based on my experience with Kyle, I plan to have all my maintenance done at Otto’s. Love my new Mini Cooper S 2-door hardtop! More

Service is easy This was the first time I was bringing my mini to the new location (previously Exton). It was nice to see a familiar face in Preston. As usual, they This was the first time I was bringing my mini to the new location (previously Exton). It was nice to see a familiar face in Preston. As usual, they had me set up with loaner car and on my way in no time. Thanks! I'll keep coming back! Jennie More

There’s a reason this is my 3rd Otto’s MINI This is my 3rd MINI from Otto’s and my 2nd purchased through Michael. I keep coming back to this dealership because of their service at the time of sa This is my 3rd MINI from Otto’s and my 2nd purchased through Michael. I keep coming back to this dealership because of their service at the time of sale and beyond. More

Excellent Sales Experience I was looking to upgrade my 2015 Mini when I met Michael Dixon. Michael informed me of a new JCW 301 HP Countryman that was ordered and on the way to I was looking to upgrade my 2015 Mini when I met Michael Dixon. Michael informed me of a new JCW 301 HP Countryman that was ordered and on the way to the dealership. Wasn't sure I wanted to jump up to a JCW. Michael was very pleasant to work with having all the knowledge needed to inform me of the benefits of a 301 HP car! After a test drive I was sold and had to take this beast home with me. Michael took the time, going over all the upgrades/changes showing me how to operate the new functions. This car is everything and more - love the look, it appears a sleeper but beware what is lurking under the hood. Was a very nice experience all around as I have never purchased from Otto's in the past and will always consider giving them my business in the future. Thanks again! More

OUTSTANDING AGAIN! I came in for a test drive event, and while there were some logistical snafus, Mike Dixon (my regular sales rep) was there to save the day. While I ha I came in for a test drive event, and while there were some logistical snafus, Mike Dixon (my regular sales rep) was there to save the day. While I had no near term intent on buying a car (just gathering info for the future), we quickly determined together potential for a change, and Mike diligently found and reviewed options. Net of it all is the 5 family Mini (3 for me, 1 for my daughter, and previously one for my wife, who got me hooked on the car in the first place). I travel a long way for service on my car, and with good reason...Otto's is complete as a dealer, respectful and sharp in sales, excellent in service! Not surprised I bought the car, and Kudos to Mike, his boss Chad and the rest of the Otto's team. More

Quick, pleasant and painless I arrived at 9:30 am and was out the door with my new Countryman at noon! Working with Pete was great. I've been going to the Otto's service departmen I arrived at 9:30 am and was out the door with my new Countryman at noon! Working with Pete was great. I've been going to the Otto's service department for a decade, and my experiences there have always been good as well. More

Happy car buying experience Very nice dealership that appears to be in expansion mode. Due to a recent hiatus in importing manual transmission Mini’s, it was kind of a scramble Very nice dealership that appears to be in expansion mode. Due to a recent hiatus in importing manual transmission Mini’s, it was kind of a scramble to get the model we were interested in but they secured what might be the last manual transmission cooper hardtop in North America. They have their own British inflected job descriptions so the “motoring advisor” we worked with also informed us of a possible corporate partnership program between Mini/BMW and where I work which resulted in a reduction to the final sales price. That topic never came up previously when I purchased a car elsewhere so very nice. The only disappointment is that I didn’t have a chance to meet the staff member with the title “Mini Genius.” I’m sure she’s a full blown genius though and just modest. More