MINI of West Chester

This is my third Mini... I drive Minis basically for two reasons: 1. I love the cars 2. I love Otto’s, and how they consistently provide top level service that makes my life easier, and helps me to enjoy reasons: 1. I love the cars 2. I love Otto’s, and how they consistently provide top level service that makes my life easier, and helps me to enjoy the cars that I love so much. Otto’s is not the closest dealership to me, but it is the only one I go to. More

Very good service Preston is always responsive and explains each situation clearly and provides direction. I have worked with Preston for the last 5 years with my car Preston is always responsive and explains each situation clearly and provides direction. I have worked with Preston for the last 5 years with my car and he is consistently helpful and knowledgeable. The receptionist (cannot remember her name) also does a very good job and is always beyond polite. More

Excellent experience with Raheem and dealership! This review is specific to Raheem Barnett. Please get him ASAP on your Employee page! This was the 1st Mini Cooper S ALL4 Countryman I purchased. I This review is specific to Raheem Barnett. Please get him ASAP on your Employee page! This was the 1st Mini Cooper S ALL4 Countryman I purchased. I had been looking at them for the past year but was waiting for an existing lease to end… so in no hurry to buy. We travelled from Newark, DE area and when we walked in and saw the demo of exactly what I wanted we couldn’t believe it. From the first moment meeting Raheem he was professional, courteous and knowledgeable. He got us set up for a test drive and worked out the details while we were out. If he didn’t know an answer to our questions, he would tell you and get right back to you with the answer. Raheem was easy to communicate with, open, honest and had a sense of humor! We hammered out all the details and arranged pick up the following weekend. He was attentive and took care of my “pick list” prior to pick up. The process was quick and all requests were taken care of. Overall the dealership facilities are outstanding and it was a positive buying experience!! Everyone we dealt with was friendly, knowledgeable and helpful. Great follow-up call as well! More

So happy to be back at Mini...this is the 3rd Mini Countryman that I have had...I went to the darkside for 3 years and had an Audi Q5 I hated everyday of it! Pete, Chad & the entire Otto's family are Countryman that I have had...I went to the darkside for 3 years and had an Audi Q5 I hated everyday of it! Pete, Chad & the entire Otto's family are family too me...sorry for straying! You all are the BEST!!! I love driving again!! More

Excellent , as always! You make us all feel special.Appreciate the knowledgeable explanations of what is needed. Always impressed with how clean the service area is.Love my 2013 Mini-stick shif special.Appreciate the knowledgeable explanations of what is needed. Always impressed with how clean the service area is.Love my 2013 Mini-stick shift-& want to keep driving it for a long time! Appreciate the waiting area & great coffee! More

As always, Preston was great. Loaner was ready and car was finished at the early end of his estimate. Even though it was a rainy day, our Mini was washed and ready to roll when we came to pick it up. Than was finished at the early end of his estimate. Even though it was a rainy day, our Mini was washed and ready to roll when we came to pick it up. Thanks! More

Excellent service, fast and efficient. The dealership facilities are outstanding. My car was serviced and an accurate report was provided. All employees are friendly and take care of every detail. Kudos! facilities are outstanding. My car was serviced and an accurate report was provided. All employees are friendly and take care of every detail. Kudos!! More

FYI - I travel 25 miles from Newark DE per scheduled visit for my MINI to be service. The service is outstanding, and Mr. Preston Jackson is awesome! What more can I say? visit for my MINI to be service. The service is outstanding, and Mr. Preston Jackson is awesome! What more can I say? More

This is my 4th Mini. Its always a pleasure working with Otto's and Michael Dixon. They are my reason for returning , as they have always delivered a worry free and seemless transition from car to car. Otto's and Michael Dixon. They are my reason for returning , as they have always delivered a worry free and seemless transition from car to car. More

I had the most pleasant experience with purchasing this car. Michael was very helpful and EFFICIENT! He put everything together smoothly and we were out the door in no time (I hate spending the entire day car. Michael was very helpful and EFFICIENT! He put everything together smoothly and we were out the door in no time (I hate spending the entire day at dealership😂). He’ll really work with you to your satisfaction. Highly recommend!!! More