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MINI of West Chester
West Chester, PA
1,376 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,376 reviews
December 30, 2023
My wife and I are very pleased with our experience at “Mini of West Chester”. This is credited to the professionalism and knowledge of Michael Dixon and his vast expertise. We knew we wanted a Countrym “Mini of West Chester”. This is credited to the professionalism and knowledge of Michael Dixon and his vast expertise. We knew we wanted a Countryman but was unsure of the car’s specifics (e.g., color, accessories, etc.). Michael explained our options and due to his experience with designing these cars at this dealership, was able to provide us with a range of what was available and made it easy for us to decide. Once decided, the rest was as easy as can be. Thank you, Michael, we are lovin our Mini. Happy New Year! More
by bcohen07
Employees Worked With
December 29, 2023
I had such a great experience! Michael was very knowledgeable and helpful when it came to picking the perfect car! Michael was very knowledgeable and helpful when it came to picking the perfect car! More
by Grace Kellogg
December 21, 2023
Michael was extremely knowledgeable about the cars on the lot and a pleasure to deal with. He was not pushy at all and gave me time to look around the car and take it for a test drive. He followed up afterwa lot and a pleasure to deal with. He was not pushy at all and gave me time to look around the car and take it for a test drive. He followed up afterwards to ensure that I was happy with everything. More
by rachelmsalt
Employees Worked With
December 13, 2023
This was the third Mini I have purchased from this dealership. I remain very impressed with both the sales staff and the service staff. Everyone is friendly, knowledgeable, professional, and patient. dealership. I remain very impressed with both the sales staff and the service staff. Everyone is friendly, knowledgeable, professional, and patient. More
by Rdbutt785
December 11, 2023
Michael was great very helpful and efficient. Would definitely recommend Otto's to friends for their vehicle needs. Would definitely recommend Otto's to friends for their vehicle needs. More
by Kira
Employees Worked With
November 17, 2023
My daughter was looking to purchase her first car that she had saved for for a few years. When looking online, we came across a 2017 Mini Cooper for sale. We knew it would go fast and immediately contacte she had saved for for a few years. When looking online, we came across a 2017 Mini Cooper for sale. We knew it would go fast and immediately contacted Michael at Mini of West Chester. In only a few hours from my phone call, we were at their lot test driving the car. Within an hour of being there, they had everything ready to go and my daughter could not have been happier. Michael's quick response and supportive staff, made this an excellent experience! Thank you for the great service! More
by G.Gress
Employees Worked With
November 13, 2023
The car, sales, & service are all excellent. No question I'd go back to Ottos for another Mini. No question I'd go back to Ottos for another Mini. More
by stevef_th1
November 07, 2023
Repeat customer with Pete Barcus at Mini of West Chester! He is very professional, knowledgeable & easy to work with during the entire process of building & receiving our Mini. ("I" have now built my 2nd M He is very professional, knowledgeable & easy to work with during the entire process of building & receiving our Mini. ("I" have now built my 2nd Mini with him.) He was very thorough, prompt & patient in answering any questions that I thought of... I highly recommend Pete & Mini of WC. More
by tfizer98
November 04, 2023
We were very happy with our experience at Mini of West Chester.. Everything was clearly explained and the process of purchasing a new vehicle was made very simple. Working with Michael Dixon was a real Chester.. Everything was clearly explained and the process of purchasing a new vehicle was made very simple. Working with Michael Dixon was a real pleasure. We would definitely work with him again! More
by pmcdonough09
Employees Worked With
October 30, 2023
Anthony is the epitome of integrity and customer service. When considering the purchase of a new motor for my BMW, Anthony laid out the pros and cons to me and assured me an excellent experience. There was When considering the purchase of a new motor for my BMW, Anthony laid out the pros and cons to me and assured me an excellent experience. There was a minor hiccup in compatibility with some ancillary parts, for which Anthony quickly, professionally and cheerfully corrected. Later down the road, I experienced an issue at my local dealership who are not as professional and customer-centric as Anthony, and Anthony went above and beyond to help with this issue. In summary, we need Anthony to propagate his professionalism all across the industry! More
by tromerojr
Employees Worked With
